Neptuno Costa Adeje

Avoid Neptuno Apartments at all costs. This was one of the worst accommodation experiences we’ve ever had. The room was absolutely filthy when we arrived. It was covered in hair and dirt. It was immediately obvious that it had not been cleaned properly. It was completely unacceptable and not fit for guests. There was also no air conditioning (we knew this) We asked the receptionist if we could have a fan, and his response was simply that he would “make a note.” There was no apology, no empathy, and no genuine attempt to resolve the situation. We were then told the room would be cleaned again, but nobody ever came. We waited and no one turned up. At that point, it was clear that our concerns were not being taken seriously. After just one hour, we had no choice but to leave and pay for alternative accommodation elsewhere at our own expense. It cost us even more money but staying there simply wasn’t an option. The lack of cleanliness, poor customer service, and failure to deal with a basic complaint made this an incredibly disappointing experience. We would absolutely never stay here again and would not recommend Neptuno Apartments to anyone looking for clean, comfortable, or professionally managed accommodation. Photos of the room are attached!

In general, the hotel does exactly what it says on the tin. The team in the hotel are friendly and we had no issues with them. My small issues with the hotel are that there’s no air con in the rooms or at least room 75 which was ours. So in the hotter months, it’s sweltering at night. They do hire fans but we were quoted a 20€ deposit and 40€ hire fee for 1 fan per stay. The walls are very thin, and because of the way the rooms are stacked all noises are amplified within the rooms, night time can be somewhat problematic depending on the time your neighbours gets back from their chosen drinking establishments. The pools are really good, I have no complaints about them. The pool bar serves from 10:00-12:00am and is stocked with a good amount of drinks, also does food but we didn’t try it. If you just need somewhere clean to rest your head while enjoying Tenerife then this is ideal. If for some reason you expect 5 star service, then I’d look elsewhere.

Stayed here last week. It was ok, bed and a shower basically for us. We did get a bit fed up with the music at the pool so ventured out and found a nice little bar called the Union when we went to the Hiper Dino supermarket. Ended up spending most afternoons over there. Overall the hotel is ok but do t arrive with great expectations.