Puerto Palace

I don’t usually write reviews but I feel like people should be prevented from coming to a place like this, especially if you are young girls. We didn’t originally book to stay in this hotel but our other hotel had maintenance issues so easy jet moved us to this hotel. I just want to start off by saying, from the first day of being here the staff were not welcoming whatsoever and were pretty hostile which made us not feel comfortable at all, everytime we spoke to them they made us feel dumb and spoke very patronising towards us. This could be due to the language barrier however you could tell from the tone of what they were saying. Please be aware if you are staying in one of these bedrooms, the cleaners are not afraid of taking your stuff. One day we came back up from the pool to find that our beds were not made and were still dirty, however the alcohol that we had bought previously in duty free had been stolen whilst being 3/4 full. They also did not remove any rubbish from our room and did not refresh our towels and when they did they gave us one. It’s not that I fully expect them to be cleaning all of our mess but it was a bit hard as there was no bin in our room. We are lucky because we did not have to pay the full price of what the hotel actually costs, but if we did I would be even more disappointed as it is not cheap and we were not treated fairly at all. On a positive note, this is a bed and breakfast and the breakfast was not half bad and had quite alot of options. On the other hand, the bar is extremely overpriced, you have to pay €2 for a liquid free cup with ice which I think is ridiculous. We are two 19 year old girls who have obviously gone to tenerife for the nightlife as it is well known for it, we had pretty bad experiences in bars and clubs and we would then arrive back to the hotel just to find out we are locked out? The night before, a particular staff member clearly had a problem with us and was telling us to shush when we were just having a conversation after coming back in from a night out, I don’t know if these two things correlate as this did not happen any night before but it could have been a factor. The pool is also pretty cold, it is definitely not 25° as it says. The wifi is also dreadful and only connects whilst you are in the bathroom or balcony. Overall I would NOT recommend Puerto Palace to anyone unless you are abive the age of 60, however this could still be a problem as this hotel is far away from any beach or shop and is very hilly which is another downside so you may have to get a taxi from place to place. It is a shame because it could be a nice hotel if these small adjustments were made, there is definitely potential.

This is the second time we have gone to the Puerto Palace Hotel and, like the first time, everything was very clean, good food, and excellent service. The facilities are very well maintained, and it is enjoyable to have a drink in the afternoon on one of their many loungers. Both my family and I hope to go again. The staff is very friendly and helps you with whatever you need with a smile.

​A fantastic experience and 100% recommendable! The first thing I want to highlight and sincerely thank is all the staff for their great attention and wonderful treatment. At reception, Constanza welcomed us with kindness and professionalism of the highest level. In the kitchen, special mention goes to Vicente, the cook, who does a spectacular job, and of course, to the waiters in general, who are always attentive, smiling, and willing to help. The food is another strong point. The buffet dinner was excellent, with a lot of variety and high-quality dishes. We also loved the breakfast, which was very well-stocked and had options for all tastes. Regarding the facilities, the rooms are impeccable, clean, and very organized, allowing you to rest wonderfully. I recommend the Hotel Palace with total confidence. Without a doubt, we will return. Thank you for making us feel at home!