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Reviews from Guests

3.0/5

tripadvisor

1,757

Reviews

from real guests

Flyer16832065600

2

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5

They don’t open the sunbeds till a certain time. So instead of bagsying the amount of beds they need people bagsy the entire stack which could be up to 6/8 beds for a a family of 3 and they get creative with it too.

Z5915WOstephenr

4

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5

A little dubious before going looking at some of the reviews but needn't have worried. Rooms cleaned everyday, good poolside snack bar,great location. A little difficult to get a sunbed but always a chair available until a sunbed became free,but we spent a lot of time on the beach so no issue for us.Plenty of bars and restaurants nearby.Went into the centre a few times at night a 10 minute stroll All in all a great fortnight stay and would definitely return without hesitation

Q289MLgeorginam

4

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5

⭐⭐⭐⭐⭐ HG Tenerife Sur is a great hotel, and I would definitely return here 100%. It has everything you need for a self-catering holiday. My apartment was spacious and well-equipped, with air conditioning, a kitchen, sitting room, balcony, double bedroom, and a modern bathroom with a walk-in shower. The housekeeping staff were all lovely, and the apartment was cleaned daily to a high standard. The hotel has a large pool area, and there's evening entertainment outside by the hotel entrance, along with a bar and restaurant, creating a really pleasant atmosphere. There are just two improvements I would suggest. Firstly, the pool area would benefit from more sun parasols, as shaded areas are quite limited. Secondly, I would strongly recommend installing rubber anti-slip mats or tiles around the pool edges. The existing surface becomes extremely slippery when wet, and during my stay I witnessed several near misses involving adults and young children, as well as children who had fallen and injured themselves. Improving this would make the pool area much safer. One thing I did notice was the early morning rush to reserve sunbeds. While I appreciate everyone wants a good spot, it was disappointing to see many beds being claimed at dawn and then left unused for hours. This meant other guests were unable to find a sunbed despite many appearing unavailable. A policy to discourage prolonged reserving of sunbeds would make the experience fairer for everyone. Overall, this is a fantastic hotel in a great location with friendly staff, comfortable accommodation, and everything needed for an enjoyable holiday. I wouldn't hesitate to stay here again.

2 Available Room Types

APARTMENT CAPACITY 4 ONE BEDROOM
APARTMENT CAPACITY 4 ONE BEDROOM
APARTMENT CAPACITY 4 ONE BEDROOM
APARTMENT CAPACITY 4 ONE BEDROOM
APARTMENT CAPACITY 4 ONE BEDROOM
APARTMENT CAPACITY 4 ONE BEDROOM

APARTMENT CAPACITY 4 ONE BEDROOM

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35 Square Meter

APARTMENT CAPACITY 2 ONE BEDROOM
APARTMENT CAPACITY 2 ONE BEDROOM

APARTMENT CAPACITY 2 ONE BEDROOM

room-size-icon

30 Square Meter