Vincci Tenerife Golf

Freaky reception at reception Were asked if we would agree with an upgreat, a larger room with sea views. The room was in the 5 Srock and the sea view very nice. But there were small defects, in the bathroom as well as the air conditioning had dripped on the floor. So we had not used them anymore and left the balcony door open. The sound of the Atlantic was then heard. Otherwise, always clean. The beach was enriched with stones, so not a sandy beach. Above the sea there were small straw sun screens and some sand. The nearest sandy beach would be a little further east in Richung El Medano. Breakfast very plentiful and good.Beautifully arranged and welcoming. A small square with good restaurants and a Mercado can be built just a minute from the hotel. The pool clean unfortunately the loungers are a bit scarce and also the sun screens, are a bit scarce. For a week holiday ok. For hiking good starting point.

Best part of my stay was the room. Yes needs updating but very clean . The cleaners are fab . The resturant team were fabuloolìous. Victor the guy who greets you is warm, kind and wonderful But a big but here I was introduced to 2 ladies on reception namely Nuria and Ubay whose attitude needs a good looking at. Firstly I asked about taxis and she came back with a very sharp voice. You have to be out in 45 mins. Ok I said, I walked upstairs to pack and shower and use toilet. The phone rang it was one of the ladies you need to vacate okwill do. Then the door banged. Hello midday u need to vacate. Ok i was in toilet . I finished gave her key. When I went down 2 days ago i was asking again bout taxi. Excuse me im very busy very rude very. She needs to get a quieter voice with not so much heir flick. The guys in reception were fabuloolìous but the women no way very rude and rough There was like 2 in the building stupid behaviour. These 2 are not of the standards of the guys. I love the place but for me receptionists let it down big time

Positives - the hotel location is 10 /10, the staff are really friendly and helpful, sadly that's the only positives I can give. Arrived back from here today and the negatives outweigh the positives... official 4 star rating must have been some years ago, 2 star I would say now. The whole place seems like it's had no maintenance for about 10 years. Very tatty everywhere you look - the outside is dirty and needs a painting. The furniture in the sunbathing area above the pool is falling apart. The stairs have duck tape to hide broken parts, the bathrooms are years past their best - even some bleach spray on the blackened silicone would help. Whole place needs a total renovation - this place has so much potential, a real shame it's being left in a state of disrepair.