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Reviews from Guests

3.0/5

tripadvisor

2,122

Reviews

from real guests

jessicafH9312YY

5

/

5

Lovely hotel, food and staff! Great location for activities and very close to the airport - we loved watching the planes. Views of the Capital and the surrounding geological structures from the hotel are incredible. There is also limited light pollution here so the stargazing was amazing when walking down to the beach on a clear night. Clean and tidy rooms, cleaning service was great. Overall can't recommend enough!

user272848271929

4

/

5

the hotel is a 5 minute drive from the airport so it can be a little noisy when planes are landing, but it was fun to watch them from our balcony. on arrival we checked in and we were greeted by Amelia (she was so lovely and helpful), we got straight into our room which was very nice. we gave this hotel a 4/5 ⭐️, the rooms and the hotel itself was very nice and clean but in terms of an all inclusive the food was a bit average. as a vegetarian - the lay out doesn’t make much sense, meat dishes are placed behind the vegetarian items meaning on 3 occasions i found meat in my food because it had dropped into the non meat dishes when people were serving themselves. it would make more sense to have meat dishes and non meat dishes separate to prevent this. the food does have a single label per item for example ‘chicken with rice’ but it doesn’t state the other ingredients or wether something is V so you just have to guess. however on the last day of our stay we did see some ‘vegetarian’ labels so maybe the hotel is doing more to show this. on a separate occasion my boyfriend was also served a raw pork kebab so that was a tad off putting too. the AI drinks were fab and the bar tenders were all lovely, some reviews say staff were rude but we found everyone to be pleasant. in terms of location, there is a lovely beach about 5 min walk away and there is some beautiful paths you can walk down around the hotel. there was a great pizza place called el geco too (very cheap but yum). there is a SPAR mini supermarket right next door to the hotel which was great too. there were 4 pools, 2 cold but 1 was heated which was nice. there is a tennis court behind the hotel which is free to use and helped us keep our fitness up as well as a small but well equipped gym downstairs. over all, we did have a really nice stay here and we would recommend this hotel.

859tonyas

2

/

5

Location perfect. Literally 2 miles away from airport. I was travelling independently and hired a car. When I arrived at the hotel, most of the Jet2 flights had also arrived in coach loads....there was one person on reception and it took ONE HOUR TWENTY MINUTES TO CHECK IN. By this point, we'd missed dinner. The food on offer to us was a disgrace....no bread just dry crackers and a bit of salad. The reception staff were very friendly. Some of the other staff were rude, especially an older man who was slim...he was dam right rude. The room was hot...even with "AC" on.....I had to buy a big fan. I've since read that AC is not allowed to be set lower than 27c due to the island sustainably and climate impact. La Palma is VERY humid. Food was awful, apart from the homemade cakes. Pools were lovely and warm. Even the unheated ones were 27c!! La Palma is very different to anywhere I've travelled. Would visit again but stay self catering.

Facilities Details

Beachfront

Air Conditioning

Free Wifi

Family Rooms

Playground

Sauna

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Currency Exchange

Game Room

Massage

Restaurant

Room Service

Solarium

On-site accessible self parking

Laundry

Non-smoking Rooms

Business Center

Tennis Court

Car power charging station

Snack Bar

Garden

Terrace

Shared Lounge/TV Area

Ironing Service

Fishing

Hiking

Billiards

Table Tennis

Diving

Facilities for Disabled Guests

VIP Room Facilities

Special Diet Meals (upon request)

Vending Machine (drinks)

Kids meal

24-Hour Front Desk

ATM on site

Car Rental

Facilities Details

Pool and Spa

Massage

Sauna

Solarium

Beachfront

Parking and Transportation

Car Rental

Food & Drink

Restaurant

Room Service

Bar

Snack Bar

Special Diet Meals (upon request)

Vending Machine (drinks)

Front Desk Services

Currency Exchange

24-Hour Front Desk

ATM on site

Activities

Tennis Court

Fishing

Hiking

Table Tennis

Diving

Entertainment and Family Services

Playground

Kids meal

Business Facilities

Business Center

Meeting/Banquet Facilities

Common Areas

Game Room

Terrace

Shared Lounge/TV Area

Cleaning Services

Laundry

Ironing Service

Internet Access in public areas

Free Wifi

Miscellaneous

On-site accessible self parking

Non-smoking Rooms

Car power charging station

Garden

Designated Smoking Area

Billiards

Facilities for Disabled Guests

Family Rooms

VIP Room Facilities

Air Conditioning