Hotel Taburiente

A little slice of heaven after a delayed flight. Our flight home was delayed overnight and this was the hotel we were offered. Staff at reception were so helpful and lovely and the hotel itself was a lovely welcome after a bit of a chaotic afternoon. Rooms were modern and comfortable with everything you need. The buffet dinner was small but delicious and my kids commented on the food being lovely. We didn't get to use the pool but we visited it and it was lovely, with views over the Santa Cruz mountains and port area. Our return flight was very early and the hotel put on the continental breakfast specifically for us. And when we needed a taxi they ensured there was one ready for us. This is a beautiful hotel with friendly staff and we were so appreciative of their kindness and beautiful surroundings.

Humiliating service, there is no first aid kit, tight and expensive garage.

​QUICK SUMMARY: ​❌ Technical Failures Unreliable elevators and broken ventilation. ​ 🛁 Wellness Fail The jacuzzi was out of order or malfunctioning throughout the stay. ​📺 TV Issues TV didn't work. 4 different technicians failed to fix it despite 2 days of trying. ​🚿 Shower Chaos Leaking shower with water randomly switching between freezing cold and scalding hot. ​🧹 Cleanliness The room was not fully cleaned upon our arrival. ​🤰 Poor Service No compensation offered. As a pregnant guest needing rest, I was only offered a downgrade to a "maybe" working room. ​🗣️ Language Barrier Most staff, including reception, spoke very little English. ​✅ The Only Plus There is a beautiful park right outside. ​ THE FULL REVIEW: At first glance, this hotel appears very elegant, but looks are deceiving. The elevators were malfunctioning, which is a major issue if you have heavy luggage or mobility needs. Our room was not properly cleaned when we arrived, the ventilation was poor throughout the stay and the hotel was very noisy; we could hear everything from the hallway.. To top it off, the jacuzzi didn't work consistently either, which was a huge disappointment. ​As I am currently pregnant, I needed to rest in the room quite a bit, but the TV was broken. Over the course of two days, four different technicians came by. They all performed the same steps and claimed it was fixed when it clearly wasn't (both my husband and I work in IT, so we could see the lack of progress). When we asked for a room swap to a functional room, we were only offered a downgrade to an inferior room where the TV "might" work. No compensation was offered for the inconvenience. ​The bathroom was another low point: the shower leaked and the water temperature fluctuated dangerously between ice-cold and scalding hot. There wasn't even anywhere to hang up the small towels provided. Furthermore, communication was difficult as very few staff members spoke English. The only saving grace was the lovely park outside, but it doesn't make up for the lack of basic hotel standards.