SH Els Arenals

This is the 4th time I have been to this hotel and always in the summer, in the summers of 2022 and 2023 everything was great, both in quality and services, in the year 2024 it started to disappoint me not only because of the quality of the food but because of the very late hours at which they cleaned the rooms (after 5:00 PM), even though I said I would not go back I decided to give it one last chance, mostly because of the quiet environment in the surroundings, I have been there for a week 15 days ago and the truth is that my experience has been disappointing, not only for failing to meet the schedule they say for cleaning the rooms but for the little variation there is in lunches and dinners, by the third day I no longer knew what to choose, a disaster, although it is true that the little that there was was quite tasty, in fact despite paying full board, I decided to have dinner or lunch out for a few days, infinitely worse than other years, also the quality of the cleaning in the rooms is quite improvable. On the other hand, I must say that the staff is attentive and professional, and the beach is very quiet, in short, the evolution of the last 5 years has been quite negative and the price paid is too expensive for what they offer

We have been visiting this hotel for two years; this was our fourth visit, and it will be the last. The restaurant has not improved; the food is still more than average. The rooms are becoming outdated. We booked directly with the hotel at the request of the staff during our last visit. No notable price difference; we even paid for parking when we had never paid before. We were not informed of this extra charge during our phone reservation. For us, it’s over; this hotel will no longer be part of our semi-annual stops.

We were at the hotel restaurant/cafeteria yesterday afternoon. Although it is a quiet place, unfortunately the service is slow, deficient, and the waiters are unprofessional, especially the F&B Manager (a guy with a beard who was very rude) who treated us in a very unpleasant manner. This is not the first time that the service has been lacking. Last weekend we were there, and after asking for the menu, we told one of the waiters that we wanted to order some croquettes with our drinks, and he replied that he would take our order. However, more than half an hour passed, and he never returned to take our order. In summary, this is the second time we have found that the service at the hotel café is inefficient, but on this occasion, it is important to emphasize the poor treatment received from the F&B Manager. Little professionalism and very mediocre, impersonal customer service. I do not recommend it, and it certainly does not meet the standards of a four-star hotel.