Parador De El Saler Hotel

This weekend, the last of May, my wife and I took the opportunity to go to the Parador del Saler, which enjoys an enviable location by the sea and the beach. On Thursday we arrived, the crystal-clear pool was perfect. The next day, Friday the 29th, we woke up in the morning and found the pool, the main attraction of the Parador, empty, without water. We went to the reception to ask what happened, and they told us that they were doing routine maintenance. We requested that the Director of the establishment come and give us an explanation. The Director arrives and tells us the same thing, that they are doing maintenance at the end of May. Let's see, gentlemen, who is in charge of this establishment? It turns out that the entire Parador is full, and although they tell us not to wash the towels because we need to save water, they empty the pool, wasting thousands of liters of water. They could have warned us about a senseless decision, and we would have gone to another hotel. The director thinks that customers are minors and therefore there is no need to clarify anything or provide customers with any convincing explanation. Evidently, in the end, the truth comes out; during the night, they left the drain key open, and the pool was left empty. Wouldn't it have been easier to tell the truth from the very beginning and treat customers like adults, with a solution and a clear timeline for when it would be resolved? The Director of the establishment never told us when it would be resolved, simply stating that they were working on it. Can this happen in a 5-star hotel?

The contemporary architecture of the hotel as well as its interior decoration are superb. The room is spacious, good bedding, large balcony... The paintings are faded, the bathtub is too high and not easy to access. The hotel environment is exceptional, situated in the middle of a nature reserve, facing the sea and an exceptional international-level 18-hole golf course! A large parking area that is easy to access. We are disappointed by the mediocrity of the dining options (the worst being that of the bar… The breakfast priced at 25 euros is far too expensive… the products offered are mostly very average; the service is slow… Beautiful pool but equipped with very uncomfortable lounge chairs, where the metal frame quickly becomes noticeable. The hotel staff does not seem very motivated to provide dynamic service. This will not prevent us from returning, but only for the setting, the environment, and the golf. Definitely not for the dining options, which are expensive and very average!

Fantastic location extraordinary golf, soccer and swimming pool , very friendly and competent staff, rooms requires updating and improving cleanliness