Berjaya Mount Royal

I have stayed at the Berjaya several times over the past few years, which makes it disappointing to see the hotel's condition gradually deteriorate with each visit. While the room was generally clean, it was clearly showing its age, with parts of it literally falling apart. The hotel is in need of a significant refurbishment if it is to maintain the standards guests would expect. In the past, the excellent service has always been the hotel's saving grace, but unfortunately this visit fell well below my previous experiences. Many of the housekeeping staff seemed disengaged, and the pool staff appeared more focused on chatting amongst themselves than assisting guests or ensuring a welcoming atmosphere. I appreciate that fluctuations in the tourism industry, often driven by factors beyond the hotel's control, may make major investment difficult. However, even without a full renovation, greater attention to maintenance, staff engagement, and customer service would make a noticeable difference to the guest experience. The hotel's location and spectacular views remain its greatest strengths and are the main reasons I have continued to return. I sincerely hope management invests in both the property and its service standards so that it can once again live up to its potential.

A fairly nice no-frills hotel. Check in and out was smooth: efficiently handled. Room was spacious, neatly maintained. Breakfast was fairly good, service tardy. Dinner ala carte, fairly okay with Anupama doing a good job. Pretty view from balcony, but spoilt with railway track and shacks between. Sea a little far away to hear the soothing sounds of rollers. Pool clean. Too close to railway track: very noisy. Toiletries sub par: carrying own a must. Little else of special mention.

I stayed at Berjaya Hotel for two nights, but I couldn’t wait to leave and ended up moving to another hotel. The first room I was given was terrible. It had a strong, unpleasant smell, and the carpet felt soaking wet, which made the whole room feel dirty and uncomfortable. I called reception, and instead of sending someone to help or apologizing for the inconvenience, I was told to come back to the reception to get another room. I had to pack all my luggage again and carry everything myself just to change rooms. Unfortunately, the customer service was disappointing throughout my stay. The staff rarely smiled, didn’t seem welcoming, and generally acted like helping guests was a burden. The hotel itself feels very old and poorly maintained. The rooms were not clean, and the worst part was finding red ants in the bed. I was bitten several times during the night, which made it impossible to get a proper night’s sleep. The only positive thing I can mention is the view, which was quite nice. I also booked the bed and breakfast package. The in-room dining food was reasonably good, but the breakfast buffet had very limited variety, and once again, the restaurant staff were not particularly friendly. Overall, this was a very disappointing experience. Between the poor room condition, lack of cleanliness, unfriendly service, and the inconvenience of having to change rooms myself, I simply couldn’t enjoy my stay. I decided to check out early and move to another hotel. I would not choose to stay here again, and I hope the management takes guest feedback seriously because the hotel has a lot of room for improvement.