I have styed in lots of better welcoming hotels before. All the staff need to go through culture changing workshop to understand better hospitality . For an example, when we went to the pool , we were unable to get a pool towel saying it was provided at the room. We had four members in the family and had ony three towels provided at the room . So needed another one. When requested , pool boy, he said , to request from front desk. At the front desk, they said they will communicate with anther department . Somehow , did not get a towel. Further , when we tred to get something delivered to the room from the menue, it was nearly impossible . Had to make many calls and had to call all the numbers provided by the front desk. Eventually the plate we ordered was delivered so late.
Food was reasonable .
Beutiful place with picturesque view.
Beach is not great. Sri lanka definitely has better beaches. Hotel is in a good spot. Though need a better management who embrace customers with better hospitality . Staff need training.
