Hotel Oresund

This is the fourth time we have stayed at Hotel Oeresund, and unfortunately also the last time: Inquired about upgrading the room to a junior suite during the stay period. Got a price and confirmed that we wanted it in a room, messaged four times for confirmation, but never got a reply Lack of water in a pool in the spa (was last here in April 2026, where it was also not in use) Missing refrigerator in rooms (only one room had one, but it didn't work) Unprofessional staff in the restaurant, seemed like completely new and untrained staff, where attention to the guest was lacking. During the previous three other visits, the service and presentation of the food were top-notch. Very long wait for a two-course menu, serving took 2 1/2 hours Bread and butter were served on a flat plate, where the butter was just spread out on the side of the plate After we served the appetizer, we went to the bar to pick up the ordered wine and water; this should be served before the food. Ordered white wine and red wine, here the staff seemed surprised that we wanted new glasses for the red wine and didn't use the white wine glasses. Ordered drinks after dinner, but never received a Piña Colada and a Mojito, and the mint in the Mojito was old and withered.

Bought us a Friday night in the day spa. The reception was mixed, suspicious, only one of two outdoor pools in use. quite messy guests (Friday night) and not quite the warm experience we hoped for. But the dry sauna was very warm and comfortable. The staff baited properly before closing and spared us a lot of peace and relaxation which we will seek elsewhere.

The hotel is trying to achieve higher class than what it reaches. The junior suite was impractically furnished with far too low sofas and an old-fashioned TV with colorless image. The sings were nice but the breakfast was very ordinary. Hardly worth spreading!