Pensionat Bjornen

Have not stayed very often at a hostel / guesthouse but this was probably among the most unpleasant. The smell, or should we call it the smell, in the room but especially in the kitchenette gave me such nauseating attacks that tears sprayed. The lights were bad so you would not really perceive how poorly cleaned it was. We refrained from showering as you could clearly see traces of black mold, but because of the light I can not tell if it was an ongoing attack or combated. Breakfast we bought at the hotel moose opposite. If it is cheap but not worth it, go to a coffee shop in town, it will make you much happier. We are not so sorry as it was cheap but can not recommend the stay.

Coming to the hotel to pick up keys to the guesthouse, then the staff failed to either give us the right room or count the correct number of bed linen. Arrogant employee, who “counted” that we would have the teenager between us in bed, and therefore did not need a bed for the teenager. There was spilled drinking yogurt in the common strappa. We informed about this when we arrived. When we left, four days later it was still not washed. It was incredibly dirty in both the common area and the dust layer on the board inside the room. We had with food that we put in the refrigerator on the common "kitchen" (a kitchen with only a chair, and so crowded that you have to go out to change your mind), and the next day the food was completely ruined, when the refrigerator was hot. Went to the reception and gave notice, and demanded breakfast at the hotel because of lost food that we had bought. Had to argue us to this, as the staff thought we could use the fridge on the other floor. Employees had shown that the refrigerator didn’t work, and hadn’t even hung up a patch on the refrigerator that it didn’t work. Understand that this guesthouse did not have many guests, and we will manage far away. We are left with memories of a dirty place, with arrogant staff and with only three parking spaces.

Dirty and disgusting kitchen that made one feel sick and not want to touch either kitchen cabinet doors, knobs, handles, drawers. Even the walls were dirty with spills and other things. Filthy also in the rest of the apartment. A pig sty. Was up for 1 hour without socks and shoes on the first day and all “black” under my feet with dirt. Mold in the fridge was taken care of, the dirty freezer compartment was not cleaned. Worn utensils(some of them unusable) in the kitchen. Partially replaced, but extremely reluctantly. Did not fix broken lamp. When the dirt was not completely fixed and I complained again, the staff became rude. I asked to speak to the hotel manager but was refused. TV channels were completely missing and were not fixed either. A TV search came up with no channels at all available. Everything was extremely reluctant and they were not interested in satisfied guests. Still expecting one to accept living in a pig sty and pay expensively for it. The free parking consists of only 4 parking spaces and 4 garage spaces for both Hotel Älgen and Pensionat Björnen to share. The accommodation is not recommended at all. Choose something else if possible, for your own sake. The pension is a part of (and handled by) Sure Hotel by Best Western Älgen on the opposite side of the pension.