Badhotellet

Fantastic experience. Food, environment, and atmosphere.

The spa area is cozy but not very to do. But the room is really nice and dinner to die for.

This was so disappointing! We were a group of friends who booked a stay before an event. We booked well in advance when we wanted to eat in the evening and what everyone wanted to eat, just so it would go quickly and smoothly. An hour after arriving at the restaurant we still hadn't received our food, asked where our food was. Got in response that the computer broke. When the food comes in it is cold (lobster soup), then we have to wait for the main course and it is not set immediately either. The main course we tried 3 different, the burgers were dry, the lamb ok and the fish inedible. We expressed our disappointment about the whole event but had to answer it with the reception the following day. Now, after contact with the hotel manager, we got to us that since we did not complain about the food directly in the evening, we are only offered a gift card of 250 SEK / person. It is extremely unprofessional not to be able to deal with guest complaints, to have staff on site in the restaurant "who normally do not work there" and to also blame their guests for not having made the complaints directly. Our whole evening and experience was ruined, it's such a shame at such a nice facility. We will not take any gift card as compensation, will never put our feet there again!