Best Western Hotel Paletten
4.0 / 5
Ostergatan 57 26231





Reviews from Guests
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4.0/5
349
Reviews
from real guests
674stinal
3
/
5
Centrally located. Good breakfast with everything you could want. The restaurant was renovated so it was closed. Room standard. The cleaning was well like that, for example, there was some soap residue left on the floor in the shower and the makeup mirror was dirty and dusty.
martinsN7669YW
4
/
5
Located in the center. You can book a parking space in the backyard (150 SEK night). Very nice decor, clean, fresh. Comfortable beds. Well functioning and quiet air conditioning. Excellent breakfast with everything you could reasonably wish for. Very friendly staff. Highly recommended.
heleneZ588LJ
3
/
5
The location is good. Convenient with parking in the yard although perhaps a little expensive. We had booked the family room and the room was nice and well equipped. We had a dog with us and I had called before to ask if you could eat with the dog and got an answer that it went in the lobby and that there were "normal" tables not bar type coffee tables. However, the only thing that was available was coffee tables or a larger bar table with bar stools without back. Pretty un-charming for like dinner. Had to do for breakfast but it would have been appropriate that there were somewhere with regular tables to eat with dogs, or the first part of the restaurant at the entrance where you still passed when you were going in / out. Now it is central so we went out for dinner instead. This hotel is still on BW's advertisement for dog friendly hotels then you can expect a little better treatment. I had booked 2 nights through the Hotel bonus and we booked on an extra night through our BW account to pay ourselves, which we did on arrival. But the receptionist had done something wrong, probably because she would fix the keycards to work all the time even though there were 2 different bookings so when we would check out, the receptionist claimed that we did not pay for the nights that would be bonuses from Hotels, showed on my phone that it was certainly paid but she persisted and did not want to help herself by contacting Hotels but I had to do so myself and finally hand over my phone to her so she could get info on how to correct the error. She was nice with a little sweaty to stand there and possibly have to pay over 2000: - to.
Facilities Details
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Breakfast service
Air Conditioning
Free Wifi
Fitness Center
Bar
Safe
24-Hour Front Desk
Breakfast service
Air Conditioning
Free Wifi
Fitness Center
Bar
Safe
24-Hour Front Desk
Facilities Details
Pool and Spa
Fitness Center
Food & Drink
Bar
Breakfast service
Front Desk Services
Safe
24-Hour Front Desk
Internet Access in public areas
Free Wifi
Miscellaneous
Air Conditioning