Cityvandrarhemmet

Cannot recommend this hostel. Did not get what we ordered. Many thanks to the breakfast hostess who was very helpful and service minded

When booking, it was the wrong date, so I contacted the accommodation already the day after I booked. There was nothing they could (wanted) to do about the situation even though the booking was two weeks ahead, and even though I explained that there was a mistake and that unfortunately I will not be able to be in Helsingborg the days that were booked. Unable to change date or get refund. They petty refer to their cancellation policy. I don’t think I’ve ever experienced a company that dismisses its customers in this way, and that doesn’t try to find a solution at all. Wouldn't recommend anyone to stay in a property with this kind of customer service.

When my partner and I booked this hostel we paid extra for a cancellation insurance. When a few weeks later we had to cancel, and use the protection we paid extra for, we were not allowed to cancel anyway. Apparently, “it says in the company’s policy” that you may not cancel the type of room we booked (we have booked a regular double room). Then you wonder what kind of room you have to have to be allowed to use your cancellation insurance? And why can you pay extra for cancellation insurance when booking when you choose a room where it is not possible? Those we spoke to were completely unreasonable and would not even try to help us. Of course, this is just a pretext, foul play and scam on the part of the company. They blame the customer for booking the wrong room to avoid taking responsibility. Will definitely not book anything there again.