Mornington Hotel Stockholm Bromma

An absolute disgrace. After paying €300 for 3 nights, I expected at least a decent level of service, but my experience was terrible from start to finish. To begin with, the receptionist was not friendly at all. I asked for a hairdryer several times, and every single time I was told there wasn’t one available. Honestly, I don’t know whether they really didn’t have one or she simply couldn’t be bothered to help. How can a hotel not have a hairdryer available for its guests after charging that much? The breakfast on Saturday was a complete disaster. There was a long queue, the staff seemed completely overwhelmed, and they weren’t restocking the food. It was around 9:00 a.m., and many items had already run out. I asked for some juice, and I was told there was no more left, even though breakfast service was still ongoing. That’s simply unacceptable. On top of that, my room was never cleaned during my stay, and the towels were never changed. I also asked for an ironing board, and the receptionist actually told me to iron my clothes on the bed. I couldn’t believe what I was hearing. Is this supposed to be a hotel or a hostel? To make matters worse, the hotel is quite far from the city centre, making it even less convenient for visitors. Overall, I felt completely disappointed and ripped off. For the price I paid, I expected a professional service, but what I received was the exact opposite. I would not recommend this hotel to anyone and I will definitely never stay here again.

This is the hotel for an active guest. The gym, or rather health club, is out of the ordinary for a hotel. It opened recently, clean, spacious, new machines and free weights. Everything you expect and more. Enjoyed the breakfast buffet. Lots of activities nearby and the staff is very helpful to find something for you.

Visually, the hotel is nice, reasonably fresh and inviting. Unfortunately, the service is totally abysmal. The check-in was good but that was also all. The cleanliness of the rooms was ok but the corridors were not cleaned at all on the three nights I stayed at the hotel. The restaurant is a disaster even though the food is okay. The staff is totally uninterested in serving the guests, I had to ask if all the staff were new, the experience was like letting loose a bunch of ninth graders to play hotel and restaurant. First night, I walk up to the bar and say "hey, we'd like to eat, two people". I have a menu thrown in my hand and am asked to sit down "wherever there is room." A nice "Welcome" would have been in order. Then it takes 25 minutes before any staff deign to show up, not even a matter of ordering something to drink. When we get our non-alcoholic beer it is warm, when I point it out I get the answer "it was in the fridge, what should you have instead? " When we got the food and finished I go to pay and ask if the staff is new, an unpleasant "we do the best we can!" That's the only answer I get. 3 staff of 28 guests should be manageable. Evening 2 is about the same but now there are a total of 11 guests in the restaurant and if possible even worse service, which I kindly point out to what I perceive as some kind of supervisor, who stood and talked to one person our entire sitting instead of looking after the guests. I express my opinions when I pay and we are on our way out and get a nice and humble treatment. The check-out is a disaster, the hotel is largely booked by companies that exhibit at an industry fair, it gives that many will leave at the same time. At the reception, a lonely girl is on the phone, probably with a guest or customer, but the result is huge frustration among about twenty people who are running late. We ask other staff if they can help but they refuse. I will likely never stay in this hotel again, with about 150 hotel nights a year this is the worst service I have ever received in the last five years. My colleague put it accurately "there is better service at any fast food restaurant." Sadly, because it would not take so much to lift the whole experience, reasonable service and nice treatment had done much.