I strongly advise staying away from this hotel. They have zero human empathy and run very shady business practices.
A family of four was supposed to travel with our group, but right before departure, the father unexpectedly passed away. We contacted the hotel asking to cancel their room without penalties so we could return the money to the grieving mother and children for funeral expenses. The hotel simply turned us down and refused to help.
Since the room was already 100% paid for and they refused a refund, the room still belonged to us. We decided to use it for other guests in our group—moving them out of cramped triple rooms with uncomfortable fold-out wall beds into proper ones.
And what did the hotel do? Without our knowledge or consent, they silently cancelled our booking in their system, resold our paid room to other guests, and kept the money twice! They denied us access to the room WE paid for and refused to give back a single cent.
This is not just a complete lack of heart during a family tragedy—it is straight-up dynamic fraud and reselling already paid inventory. We are now filing an official complaint with the Swedish consumer board (ARN) and initiating a bank chargeback. Avoid this place at all costs!
