Budget Waldhotel Unspunnen

I am writing to express my deep dissatisfaction with our recent stay at your hotel in Interlaken. We were very disappointed to find that the room we were given had no air conditioning, which made our stay extremely uncomfortable, especially during the warm summer nights. When we attempted to open the window for some fresh air, a number of wasps entered the room as they had built a nest nearby. This created not only discomfort but also a safety concern. We immediately contacted reception to request a room change, but we were told that the hotel was fully booked and that no alternative could be provided. Instead, we were advised to keep the lights off and the windows closed to prevent the wasps from coming in — a solution that is far from acceptable in a room without air conditioning. This experience significantly affected our stay and did not meet the standards one would expect from a hotel in such a popular tourist destination. We hope you will take our feedback seriously and address these issues to improve the experience for future guests.

The staff at Waldhotel were so lovely and helpful. The food was fantastic. Stefan takes great pride in looking after his guests. It was a wonderful stay. The hotel is located in a great spot just outside of "downtown". Stefan organised some great entertainment.

I loved this hotel, friendly staff and great meals. Its a great location to make as a base for daily walks in the Alps. You have access to two train stations, both within a 15-20 minute walk, at Interlaken West and Wilderswil. The historic Schynige Platte train leaves from Wilderswil and is worth the ride. We stayed @Waldhotel as part of a walking group and I would definitely return to stay there if the opportunity arose. The hotel staff were fantastic.