Hotel Lotschberg

For one night you can stay, but you can't! Hiv been bad? Smell of mold!

Didn't enjoy my stay. Beds were too low & uncomfortable. Breakfast was ordinary & no refills.bread got over twice. Juice was stale. The old man at the reception was too unwelcoming. The young guy at the breakfast was kind & v sweet

DO NOT STAY HERE - ABUSIVE HOST My wife and I are in our late sixties and have stayed in dozens of hotels around the world over the past forty years. We have never experienced anything like the abusive treatment we received at this hotel. When we first arrived we were greeted by a very friendly lady who provided maps and plenty of information. She gave us the key to the room on the 4th floor and mentioned that the same key could be used to open the front door of the hotel if it was locked at night. We left the hotel for an hour or so and when we returned there was no one at reception. There was a door next to reception labeled as the toilet but was locked. My room key fitted so I assumed it was OK to use. On exiting the loo I was confronted by an angry German woman who I believe is the manager’s wife who rudely informed me that if the door was locked that I would need to go up to our room on the 4th floor and use the toilet there. Why give me a key to the ground level toilet if I wasn’t permitted to use it? I certainly didn’t want confrontation with anyone so chose to ignore this rude person and went to sit in the back of guest area on the ground floor with my wife. About an hour later the same German woman entered the room to empty the bin near where I was standing, close to the coffee machine etc. I simply said to her that the facilities looked great and asked if we were free to use them anytime. She glared at me and responded aggressively saying something along the lines of that if the equipment was there I could use it. She was shaking her head and muttering something else that I didn’t catch. I told her that she seemed to be a very rude person and went to sit with my wife. Next thing this woman came charging across the room screaming something at the top of her voice. She was half bending forward, bright red in the face and spittle was exploding from her mouth - she looking totally deranged. It seemed her verbal abuse lasted at least a minute or so while we sat there in stunned silence. We were very concerned that she was going to also attack us physically. After she left we did a quick check online to see if other hotel guests had suffered similar verbal abuse from this individual. Sure enough there were reports going back to 2008! There is a long review from a couple who stayed at the Lotschberg in mid 2024 who had the same woman screaming at them in front of their young children. The hotel managers/owners must have known about this woman’s toxic behaviour towards guests and seem to have done nothing for at least the past 17 years! It is our opinion that she should be removed from the hospitality industry and provided with the professional help she clearly needs. My wife and I suffered a loss of sleep for many nights after this attack and we both felt that our much anticipated trip to Interlaken had been completely ruined. We strongly advise that you don’t risk staying here and look for another hotel.