Hotel Streiff Superior

We spent two nights in hotel Streiff in February 2018. We have decided to leave a comment as the reviews about this hotel did not really mach our experience. The hotel was indeed of poor quality. First, the mattresses of our two separate beds were not firm at all and very old. Both my wife and I did not sleep well because the mattresses did not provide any back support. The room was, on the other hand, clean. Second, the service in the restaurant of the hotel does not correspond to a three stars hotel. When we asked for bred after being served a soup, we were told that we can go our-self to the buffet to take it.... The restaurant charges you CHF 3 for tap water while we ordered drinks and food! This is the first time this happens to me in Switzerland and I have been living here for 30 years... Third, the hotel is very noisy. Please bear in mind that the hotel is close to two churches with working bells and almost all the rooms are facing the street. If you like sleeping with the window open at night, avoid this hotel. We were also very disappointed by the handling of our complaint by the management of the hotel. We requested from the staff to change our room as the guests next to us were very noisy. The room next to us was accommodating a family of 5 people (3 children). The management accepted to switch our room and put us in a room close to the spa and the stairs........ Was it a punishment or a wrong and ignorant handling of our problem? Fourth, the staff of the hotel is generally very impersonal, distant and cold. We were never asked if we had a nice trip, where we are from or if we needed any advice or help... We have never seen such impersonal welcome. It is hard to believe that we have not seen any smiles at all...

This was our second stay and I am sure we will return. The atmosphere is very calm and friendly and children are welcome. The dinners were excellent and changes to the set menue never a problem. Thank you very much for a great stay.

I stayed for two nights last weekend in a single room with a nice balcony looking out southeast over the village. The staff is very friendly and accommodating. My room was spotless and appeared to have been recently renovated. The building itself is a nice mixture of modern and classic. The half board dinner option for CHF 30 additional per night was excellent and a great value for Switzerland. The rooftop relaxation area is a great place to chill out after a strenuous day of mountain biking or hiking.There is a small extra fee for parking (CHF5/day), but as every space had to be carved out of the slope on which the village is built this is reasonable.