Steigenberger Grandhotel Belve

We had a great weekend at the Grandhotel Belvedere. We would especially like to praise the staff; they are all very accommodating and friendly, many thanks to Tanja Hueni, Katharina, and Vanessa from service.

I stayed for three nights and, unfortunately, it was a disappointing experience overall. The biggest issue was the condition of the room. There was a hole in the bathroom ceiling when I arrived. Housekeeping eventually covered it during one of the cleanings, but this is simply not what I expect from a five-star hotel. No one acknowledged it or even offered an apology. The service also fell short of five-star standards. Check-in was rather cold, with no real introduction to the hotel or its facilities, and I received no pre-arrival information that would have helped prepare for the stay. Great hotels usually anticipate guests’ needs, but that was missing here. The wellness area was another disappointment. The sauna only opens from 4 ppm onwards, which is quite limiting. Besides, the QR code in the room links to information stating that it opens at 2 pm. This kind of inconsistent information is not a good look for a hotel of this category. I knew the hotel was historic, but I didn’t expect it to feel this dated. The rooms are clearly in need of renovation. There was no tea or coffee in the room, and the complimentary bottled water was not replenished during housekeeping. The bed was another disappointment. The mattress was not particularly comfortable, and the pillows were so soft that they were almost nonexistent. Can’t say I had a particularly “refreshing” sleep. The breakfast was the highlight. There was a good variety of food, and the breakfast staff were by far the most attentive and welcoming employees encountered. Overall, this was not the level of quality or service I expect from a five-star hotel, and I wouldn’t choose to stay here again or recommend it to others. Not worth its price.

We thoroughly enjoyed our long stay at the Steigenberger Grandhotel Belvedere in late July 2026. The upkeep of the historic hotel is managed well and it's clear that all of the staff take part in working as a team with integrity to uphold the hotel's 5-star rating, exceeding all expectations. Over our stay, we enjoyed the spa and pool facilities, the food and drinks with the restaurant/bar/smoking room, the hotel's breakfast, lounge areas (both indoor and outdoor), and our beautiful room. We especially appreciated Dimos and Ioanniss genuine rapport with the visitors, not just us, but it was witnessed in their daily interactions. Their integrity in their roles with the hotel shine through. In addition, it's very apparent that Ben and Salisa support their teams well daily to ensure the staff have what they need. We definitely look forward to visiting again during the winter season.