Wadhotel National

Unforgettable wedding anniversary at the Waldhotel Arosa! (5/5 stars) We have been traveling to the Waldhotel Arosa for almost 40 years now, and this time we were not disappointed either. We spent our wedding weekend here and are once again absolutely thrilled. Although the hotel is currently being renovated, that did not bother our stay at all – everything went smoothly, quietly, and in the usual professional quality. A very special praise goes to the attentive waiter Amadeo with his Sardinian roots. He immediately recognized our special day and presented us with a lovely congratulation from the hotel – a wonderful gesture that we were extremely happy about! Since the gourmet restaurant was unfortunately closed on our actual special day, we simply enjoyed the fantastic gourmet dinner the next day. The chef, Dusan, cooked for us at the highest culinary level; it was an absolute highlight. Another big plus was the wellness area: In the spacious spa, we were able to perfectly regenerate our sore leg muscles. After four decades, it feels like coming home every single time. Many thanks to the entire team for this unforgettable weekend – here's to the next years together in Arosa!

We were at the Waldhotel Arosa for a short getaway. In recent years, we used this hotel several times as a place where we could recharge our batteries and felt completely comfortable. Unfortunately, we now look back on this last stay with some disappointment. And that hurts! Many small touches have disappeared. Small gestures and specialties (honey from the comb at breakfast, pancakes, large salad buffet, candy in the room, asking how the day was during dinner, remembering when guests do not drink wine, etc.) that made the Waldhotel what it was. This apparently has to do with the change in hotel management and the majority of the team (kitchen, service, etc.). We were told about necessary cost-cutting measures. Regardless, the service is inattentive, shows no joy, overlooks the guests, and simply does not think ahead. There is also confusion with the half-board menu. At the reception, printouts of the menu are handed out that look completely different in the evening. The greeting upon arrival was impersonal, and the Arosa Card was forgotten right then and there. All in all, many processes seem improvised. We would like to highlight the dessert buffet on Friday evening, the gentleman in service (Yannik W./he showed dedication and motivation), and the long-time employee who is responsible for the egg dishes (she was extremely friendly and committed and, unlike her substitute on Saturday, was able to prepare fried eggs). The infrastructure, the rooms, the gym, the wellness area, and the hotel's location remain top-notch. There is no arguing with that! We described all the mentioned points at checkout at the reception. Except for a "that's a shame, I will pass it on," we heard nothing more.

This stay was gifted to us through a voucher, but all the staff welcomed us like important people. Everyone was very kind, friendly, and smiling. The half-board meal was excellent. Bravo to the entire Waldhotel team! And once again, a big thank you.