Hotel Adula

We enjoyed our stay at the Hotel Adula in Flims. The great location and the beautiful spa area particularly impressed us. An all-around beautiful hotel with a lot of atmosphere – we would love to come back!

Very nice traditional hotel with a beautiful wellness area (incl. large indoor pool and large sunbathing lawn) ... we have been regular guests for many years

We have been travelling Switzerland for the last two weeks and generally had super service. The same however, can not be said for Hotel Adula in Flims Waldhaus. We checked in around 4pm and we were only guests being attended so they were certainly not rushed, however the young lady who was on Reception was the most unfriendly, most unprofessional receptionist we have had anywhere. No smile, no "welcome". When she eventually found us in her system and we filled in her tablet with all our personal detiails, she mumbled instructions on how to get to our room. We ended up in a dimly lit area that certainly was not where we were supposed to be. We went back to reception and she told us we had pressed the wrong button on the lift. Two buttons to -1 but on different sides. My husband and I both found her extremely rude. The second time we went to the lift, there was another guest in the lift and she said she had just experienced the same treatment. Whilst at reception another family arrived and they were checked in by a lovely man named Kevin. I overheard Kevin telling the guests about a tourist card allowing them discounts. My husband went back to ask about it, Kevin then printed them out for my husband and myself, something that had been missed when we checked in. I believe the lady we had, was called Marlene - she was German. She was definitely in the wrong job as she clearly did not enjoy dealing with people which is such a shame as its the first impression you get when arriving at the hotel. Having said that, our room was as we booked, was nice and spacious with lovely balcony and view. We had dinner in the hotel restaurant. A lovely Spanish waitress took our reservation and she was extremely friendly, however the service in the restaurant was very poor. They were busy, but after waiting 20 minutes, nobody had been to ask us if we wanted drinks and we had to ask. Very slow service, poor soggy pizza - the main waiter never came back to ask us if everything was OK and indeed did not even come over at the end of the evening when I´d had to ask for the bill twice. We had to wait another 20 minutes just to get the bill. Extremely poor. The next morning however at breakfast, all the staff were extremely helpful, in fact they couldnt do enough for us and the breakfast was fabulous. All in all, a very disappointing stay. It´s a shame that the lady on Reception did not have the same attitude as the lovely Spanish garden restaurant waitress of any of the breakfast staff.