Postillon

The hotel breakfast view is very relaxing and nice, BUT the rooms are very small for a family no AC the weather was so hot in August and we couldn't sleep without keeping the windows open which leads to having bugs inside our rooms. There was one staff in the hotel old lady with short black hair she was so rude and disrespectful our check out timing was not yet come and she was insisting to pay at that moment because she as per what she says she has some work to do and she cannot wait for one sec until we get our luggage out of the room!! That was 9 am and our check out timing is at 11 am so she has no right to insist and behave like that - other people won't accept such a behavior but we were cooperative with her although she doesn't deserve such a cooperation at the end we are guests and hotel service should be more hospitable and kind with their guests which was not the case in thus hotel.

First of all I would like to point out that Hotel Postillon was the first hotel we fell in love with when we visited Switzerland for the first time in 1998, during our honeymoon. From that year till 2011 we stayed in Postillon 5 times, in 1999, 2001, 2002, 2005 and 2011, always staying 7 nights or more and were always satisfied. This year things have changed drastically in the running of the hotel. We booked the Junior Suite for 8 nights and although housekeeping was at a good level, the receptionist, on the contrary, was always rude with us. There were instances when we needed the assistance of the receptionist and this was inexisting. The cherry on the cake was when I needed a taxi to go to Luzern main station and when I asked for the help of the receptionist, she told me "You speak with them" after she got the telephone through. It resulted in the price being so high considered that the taxi from Luzern main station to Postillon on the day of arrival was almost half the price of this taxi. I didn't even try to explain to her to try and find a cheaper taxi that she was reluctant to help. The taxi apps I had on my mobile and others I installed were all unsuccessful as they kept rejecting my order. We finished taking the public bus and subsequent train to arrive to Luzern main station with our 10-year old daughter and 3 large luggages and 2 hand luggages. I really like the location of Hotel Postillon as it lies half way between Buochs and Beckenried, a fantastic view of Lake Lucerne and a very peaceful environment. But I am sorry to say that following 7 stays in Hotel Postillon, I will never come back to this particular hotel as we were not treated well this time. You would expect a higher quality of service from a 4-star hotel and us being recurrent clients staying so long each time. Utterly disgusted.