Hotel Seeburg Chalet Gardenia

Fantastic service from the amazing staff. Especially Razvan perfect happy pleasant waiter and helped us map out our walks. Awesome views from the location

I recently stayed at this hotel while pregnant, expecting a relaxing experience. Unfortunately, due to the building’s layout and positioning, the rooms create a literal greenhouse effect, turning into a suffocating sauna from early spring to late autumn. Because the hotel does not have air conditioning, the temperature inside was unbearable from the moment I arrived. To make matters worse, a loud event was hosted on-site during my specific stay. The hotel’s defense is that the lack of A/C is stated online and that the event was communicated in advance. However, they completely omitted the crucial detail that the blasting noise would continue throughout the night. Because the property is right on the lake and the windows lack screens (mosquito nets), I was trapped in an impossible situation: either close the windows and suffocate in the heat, or open them and be exposed to deafening noise and an influx of midges and spiders (as documented in my photos). As a result, I spent a completely sleepless, miserable night. When I raised these serious comfort issues the next morning, management showed a disappointing lack of empathy. They refused a fair reimbursement, offering only to refund the CHF 15 parking fee (which I hadn't even fully utilized)—a token gesture representing less than 5% of the total nightly rate. Between the structural lack of ventilation and a total disregard for guest well-being, I cannot recommend this hotel.

The hotel is out of date and very dirty it has no aircon and is barely a 3 star the considering the price, the manager was rude to us and her staff and completely refused to acknowledge that it was bad They did offer us another room which we also declined as the bathroom mainly the shower curtain was full of mould