Hotel Station Zug

Location is good, but a tiny room, if you have a suite case you have hardly space for you. If you cannot get else where a place to sleep, then you will survive and I have no complain about staff. In some advertisements e g hotels.com there is a picture of a shopping center in the town, but the hotel is not in that location but much further down. Next to that shopping center is a hotel (Park hotel) which is first class.

First things first, I do think some of the reviews here have been quite unfair. This is a hotel for a business traveller or anyone else that just needs somewhere to sleep for a night or two in Zug. The rooms are small, yes - but everything is very adequate! The bed was very comfortable. The service was also very good. Swen in the front office was very helpful when I accidentally booked myself in for the wrong night. Overall, there's nothing wrong with this hotel. It's somewhere simple to stay if you need to get your head down. As a negative, I would say the breakfast wasn't great (all cold food), though there's half a dozen places to get a coffee etc within a few minutes walk. I will most certainly stay again when I return to Zug!

Showed up after reception had closed. Wasn't clear what I was supposed to do (ended up using ATM-like check-in device). Main complaints: - Name on building different than name on reservation - Address not visible on building (didn't have cell service in Switzerland) - No light to see what you're doing with check-in machine, e.g., how to put your credit card in - Wireless connection was horrible (slow, spotty) - Room was probably the smallest I've ever seen (not a big problem for me, but a heads-up) - Although I closed the shower doors, the entire bathroom flooded during a short shower - Notice said breakfast doesn't start until 8 (although it was open when I got there at 7:50). This is a bit late for some people's schedules. I guess the location is OK, but overall, I'll be avoiding this place. Hope the other hotels in Zug are much better. BTW, I've traveled a lot personally and professionally and usually grin and bear the inevitable minor inconveniences. I had a particularly horrible experience here so wanted to share it.