Hotel Restaurant Resslirytti

Location was perfect for us. A very short walk down to the Rhine for a swim, public transport in all directions 1m walk away, bakery and restaurants as well as supermarkets close by...location, location, location! Value for money was excellent due to bottomless coffee and Kipfeli in the morning, room cleanliness and the welcoming receptionist (Chris). We'd stay here again at the drop of a hat! Thank you to all who contributed to our stay being so pleasent.

I don’t usually leave reviews, but this situation honestly left a very bad impression. I made a reservation and realized about 10 minutes later that I had selected the wrong month by mistake. I contacted the hotel almost immediately to explain and ask if the dates could be corrected. I understand that I chose a non-refundable rate. I’m not denying that. But the mistake was reported within minutes — not days or weeks later — and it’s hard to believe the hotel suffered any actual loss in that short time. The only solution offered was a CHF 50 processing fee plus a price difference, which makes the total adjustment close to the cost of simply booking another hotel. That doesn’t feel reasonable given the circumstances. Policies are important, of course. But flexibility and goodwill matter too, especially when a guest reaches out right away in good faith. Because of this experience, I’ve decided to book elsewhere. It’s disappointing, as a small amount of flexibility would have made all the difference.

We were in this restaurant a year ago and were warmly welcomed again this time. Although the restaurant was full, we were served friendly and prompt. We ordered pizza and tagliatelle – just wonderful. The tiramisu and panna cotta were a worthy conclusion. Conclusion: Everyone should visit this restaurant because the unique atmosphere, the excellent food and the great service make it special.