B B HOTEL Zurich Wallisellen

Our stay at this hotel started poorly and only got worse. At check-in, the front desk attendant sent us up to our room three different times with incorrect door codes. On one of those attempts, we were actually given a completely different room number and access code that opened someone else’s occupied room — a serious privacy and security concern. The same attendant also directed us where to park. We specifically asked multiple times to confirm the parking location to make sure we were following the rules. Despite following those instructions exactly, we came out the next morning to find a parking ticket on our car. We immediately brought the ticket to the hotel manager, who assured us he would contact the proper authorities and take care of it. Months went by with repeated promises that the ticket would be resolved. After constant follow-ups and assurances that they would handle it, nothing was ever done. In the end, we were forced to pay the $300 ticket ourselves along with a $50 administrative fee. We were later told that the staff member involved was no longer working at the hotel, but unfortunately the issues did not stop there. The new management has responded and has all of the previous communication documenting the situation. However, the pattern has continued — he says he will pay, asks us to provide documentation or receipts (which we do), and then stalls or stops responding without actually resolving the issue. Between the check-in mistakes, being given access to someone else’s room, incorrect parking instructions that resulted in a costly ticket, and months of empty promises from management, the level of customer service has been extremely disappointing. If you value your time, money, and basic customer service, I would strongly recommend staying somewhere else.

Quite cheap for a short trip. Some small rooms as well as the bathroom, good sleep quality. Just breakfast, that doesn't have to be next time! Bread rolls hard, the cheese already dried at the edges, the juice tasted like water with a little color.

In the morning no hot water (so cold shower) in two out of two facilities and within three days! We thank the reception of the second structure for offering breakfast, BUT the discomfort experienced is superior. Our friends had told us well about this chain (they were very bitter for making us suffer this bad experience).... unfortunately I can not judge it satisfactory.