Volando Urai Spring Spa & Resort

Two 80/50 moms and daughters to spend the weekend together The four thought it was the most satisfying trip ever The friendly reception of the desk staff is impressive Afternoon tea combined with indigenous concept is amazing Aboriginal performances by the water Chanting sounds Drums and chants Combined with beautiful view Simply cleaned from inside to outside Restaurant staff very friendly Remember everyone's food requirements (with two seafood vegans) Restaurant food is refined Let the appetite of the mother who has no appetite to eat targeted drugs Eat almost an entire dinner at dinner She hasn't eaten that much for years 🤣🤣🤣 Every corner is a beautiful view like a painting Let's stay in the room and never leave. Hardware equipment although very old But all very good materials and design See the operator seriously maintenance Various detail requirements for supplies and bedding are also high Because seeing a lot of negative reviews was worried After the actual experience feel The new hotel hardware must be better But this selfish atmosphere embraced by nature is definitely more important This is a truly relaxing journey❤️❤️❤️

I spent one night as a weekend flee from Taipei, and it only cost me less than an hour to get there. Looking out of the window, the view of the Lâm-sì-khe from the hotel room is among the most impressive. The indoor hot spring is also quite nice.

This hotel is part of Relais & Châteaux but I cannot understand it is in their portfolio. It meets none of their stated criteria. The whole property is very dated; the rooms and public spaces are tired and shabby; value for money is appalling. On the day we arrived we couldn't get the WiFi to function, even with the help of hotel technicians. The hotel's air conditioning does not work and the stand-alone air con units are noisy. The instructions are only in Chinese characters so impossible to control. The double-glazed windows are semi-opaque and should have been replaced. The bedroom windows are not child-safe. A child or small adult could easily climb out. At check in, the hotel took details of my wife's food intolerances (e.g. onions and shallots). This information never reached the chef. During dinner, my wife discovered that she had been eating 'shallot butter'. No one in the dining room speaks English. After asking if the other courses contained onions we were told no. The chef lied. The fish course did contain onions. It is not possible to order white wine by the glass. The fixed dinner is the same every night so the kitchen changed most of the courses on the second night, though we had no idea what we were eating. The main course was the same both nights. We were not asked how we liked our steak cooked. My wife was not ill, so I assume none of the courses contained onions. We were offered no choice of eggs at breakfast. We were served scrambled egg on the first morning which was fine. It was about 7.15am. The second morning, we were served fried eggs. They were hard-boiled, rubbery and burnt on the underside. We had breakfast at 8.15am and I suspect the eggs had been cooked much earlier in the morning and left to dry out on a hot plate. I complained to senior management who agreed with all the above complaints and processed a refund. I wrote to Relais & Châteaux but they didn't bother to reply.