Fullon Hotel Taoyuan

The breakfast is very simple, the gym and the pool are very small, the room feels old, the bathroom and the towel show an old feeling. Overall can not feel like a five-star hotel!

The hotel provided my family an excellent experience. As some of the previous reviews, the hotel is not as technologically updated to date as other hotels in the area. Without the question, the hotel is need of renovation. I gave the hotel a 5 star review because what the hotel lacks in modern amenities, it makes up with charm. The spa is a wonderful amenity, and the morning “dim sum” was excellent. It’s not a true Asian dim sum but it has items for the whole family. And I have some picky eaters in my family. The real reason I truly believe the hotel deserves a 5 star review is the staff. When we checked in, my daughter realized that she had picked up the wrong bag. After a 15 hour trip, it was an understandable mistake. I tried to call the airline but was unable to connect due to logistical and language issues. The clerk on duty, I believe her name was Cathy, made several calls to the airline and was able to finally connect me with an airline representative who told me they did have my bag. This gave us a great sense of relief. The fact of the matter is nothing can replace excellent staff. And what makes this a 5 star hotel is the 5 star staff. That is something you can’t easily replace

All I can say is, it sucks!! I don’t want to give it even one star!! 1. The hygiene of the room is worrisome: there is oil under the desk phone and in the upper left corner (it is estimated that the previous tenant spilled it on the table while eating, but the cleaning staff did not clean it up. 2 There is a layer of dust on all surfaces, which seems to have been accumulated for a long time!! 3 There is a thick layer of dust stuck on the outside window glass (outside), making it impossible to see outside through the glass. I guess it has never been cleaned? It’s very bad!! It’s not the sanitary conditions that a hotel should have!! 4 When it comes to service, it’s even more exaggerated! There are no sockets on the side of the bedside of the room, which is very inconvenient!! I asked the front desk if an extension cord socket can be provided... The answer I got after 5 minutes was: Sir, I need you to hand over the extension cord. A deposit of 500 yuan is required to borrow!! My answer: When checking in, don’t we need to pre-authorize the credit card for 15,000 yuan? Do we need to pay an extra 500 deposit if we ask the front desk to provide an extension cord?? Hotel: That 15,000 and this extension cord It doesn’t matter… Do you want it?? Me: I paused for a few seconds and didn’t know how to answer~!@$!@#^.............................No need!!! Is this kind of hotel service? It’s not even as good as a low-end hotel, right?!!