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Reviews from Guests

3.0/5

tripadvisor

155

Reviews

from real guests

617nickv

5

/

5

Great experience for great value. The staff is exceptionally friendly, especially the doorman. Great selection for breakfast and the rooms were verh spacious and clean. Would highly recommend.

Caseyyykc

4

/

5

Booked the executive rooms which are of modern designs of the room as per photos. We were assigned to the one at a higher room. They no longer provide toiletries except for shampoo & shower gel. Hence the bathroom does look alittle empty. Room is comfortable, location is good. There's a bus opposite the hotel that goes direct to Taipei approx an hour which is good for a day trip. It's our first time officially in Taoyuan, most of the sight-seeing locations are actually 'outside' of Taoyuan which taxi rides might take at least 30mins. Traffic conditions are heavy in Taoyuan. As a 5* hotel as proclaimed, perhaps that has set my expectation a little higher but ended up some what disappointment. Old, dated kind of luxury but feels something missing. IMO, perhaps it's just a 4* hotel. Not sure if it's because low-peak, pools & fitness ctr was closed and the whole floor seems eerily quiet. Perhaps it was closed after we made our booking thus unaware of it. Location is the saving grace as a whole. There's a baseball centre / go-kart/entertainment area, just a stone throw away, however it does get very dark in the late night along the street. uber drive back is approx 100TWD

derrickawcw

4

/

5

Stayed two nights but mostly out of the hotel. Which was also a good thing since the spa/gym were undergoing renovation. There are convenience stores just across the roads. I think I had a renovated room, so the amenities looked and felt very new and clean. Room decor was ordinary, no painting, just modern. Bathroom amenities were complete, except the shaver didn’t come with shaving cream. No bathrobe was provided, which was a pity. Air con was quiet. Only coffee and earl grey tea were available, no green tea. The safe was spoilt. The disposable slippers were the flimsy type. Breakfast had a fairly decent spread, but we didn’t like the eggs to be pre-prepared and left cold. Essentially there was only one waiter, but I guess I could understand as occupancy was low (I peeked into their guest list for breakfast and it was just 3/4 of a page long). I thought the coffee that came out of the machine was weak. There was a nice fridge with lots of other drinks and juices - that’s smart! (If there’s no fresh juice, at least there is plenty of packet juices, even soya).

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Japanese Spoken

On-site accessible restaurants / lounges

Wired Internet

Wi-Fi in public areas

Ironing Service

Tours

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Italian Spoken

Asian breakfast

French Spoken

Shops (on site)

Hypoallergenic room available

Chinese cuisine in restaurant

Czech Spoken

Restaurant

Estonian Spoken

Air conditioning in public area

Slovak Spoken

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Daily Housekeeping

Dry Cleaning

Elevator

Facilities for Disabled Guests

Slovenian Spoken

Invoice provided

Laundry

Lockers

Lao Spoken

Meeting stationery

On-site event hosting

Outdoor venue for special events

Postal service

Projector/LED display

Lithuanian Spoken

Smoke-free property

Wi-Fi for special events

Hungarian Spoken

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [charges apply]

Car park [on-site]

Entertainment Staff

10 Available Room Types

DOUBLE EXECUTIVE
DOUBLE EXECUTIVE
DOUBLE EXECUTIVE
DOUBLE EXECUTIVE
DOUBLE EXECUTIVE
DOUBLE EXECUTIVE
DOUBLE EXECUTIVE

DOUBLE EXECUTIVE

Monarch Room (Twin Beds)(6F-10F)
Monarch Room (Twin Beds)(6F-10F)
Monarch Room (Twin Beds)(6F-10F)
Monarch Room (Twin Beds)(6F-10F)
Monarch Room (Twin Beds)(6F-10F)
Monarch Room (Twin Beds)(6F-10F)

Monarch Room (Twin Beds)(6F-10F)

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Iron

Iron

Sleep comfort items

Sleep comfort items

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Wardrobe/Closet

Wardrobe/Closet

Internet [LAN]

Internet [LAN]

Tea/Coffee Maker

Tea/Coffee Maker

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Clothes Rack

Clothes Rack

Desk

Desk

Dining Table

Dining Table

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Daily housekeeping

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Monarch Deluxe Suite (One Living Room+One King Bed)(6F-10F)
Monarch Deluxe Suite (One Living Room+One King Bed)(6F-10F)
Monarch Deluxe Suite (One Living Room+One King Bed)(6F-10F)
Monarch Deluxe Suite (One Living Room+One King Bed)(6F-10F)
Monarch Deluxe Suite (One Living Room+One King Bed)(6F-10F)
Monarch Deluxe Suite (One Living Room+One King Bed)(6F-10F)

Monarch Deluxe Suite (One Living Room+One King Bed)(6F-10F)

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Iron

Iron

Sleep comfort items

Sleep comfort items

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Wardrobe/Closet

Wardrobe/Closet

Internet [LAN]

Internet [LAN]

Tea/Coffee Maker

Tea/Coffee Maker

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Clothes Rack

Clothes Rack

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Dining Table

Dining Table

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Daily housekeeping

Daily housekeeping

Executive Room (King Bed)(11F-15F)
Executive Room (King Bed)(11F-15F)
Executive Room (King Bed)(11F-15F)
Executive Room (King Bed)(11F-15F)
Executive Room (King Bed)(11F-15F)
Executive Room (King Bed)(11F-15F)

Executive Room (King Bed)(11F-15F)

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Iron

Iron

Sleep comfort items

Sleep comfort items

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Wardrobe/Closet

Wardrobe/Closet

Internet [LAN]

Internet [LAN]

Tea/Coffee Maker

Tea/Coffee Maker

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Clothes Rack

Clothes Rack

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Dining Table

Dining Table

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Daily housekeeping

Daily housekeeping

Executive Room(Two Queen Beds)(11F-15F)
Executive Room(Two Queen Beds)(11F-15F)
Executive Room(Two Queen Beds)(11F-15F)
Executive Room(Two Queen Beds)(11F-15F)
Executive Room(Two Queen Beds)(11F-15F)
Executive Room(Two Queen Beds)(11F-15F)

Executive Room(Two Queen Beds)(11F-15F)

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Iron

Iron

Sleep comfort items

Sleep comfort items

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Wardrobe/Closet

Wardrobe/Closet

Internet [LAN]

Internet [LAN]

Tea/Coffee Maker

Tea/Coffee Maker

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Clothes Rack

Clothes Rack

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Dining Table

Dining Table

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Daily housekeeping

Daily housekeeping

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Asian breakfast

Buffet-Style Restaurant

Chinese cuisine in restaurant

Restaurant

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Invoice provided

Meeting stationery

On-site event hosting

Outdoor venue for special events

Postal service

Projector/LED display

Smoke-free property

Wi-Fi for special events

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Library

Cleaning Services

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Spanish Spoken

Korean Spoken

Italian Spoken

French Spoken

Czech Spoken

Estonian Spoken

Slovak Spoken

Finnish Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

On-site accessible restaurants / lounges

Tours

Hypoallergenic room available

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [charges apply]

Car park [on-site]