Roseate Ratchada

Nice staff and clean rooms, the communication sometimes break down between staff but they try. We didn't come across problems until it was time for checkout and a maid (who seemed to hate me) said the room was missing a spoon.....a spoon of all things. I went back to the room to search for it but found nothing. They charged me for the spoon before I could leave and it really got under my skin to end on a b.s. note like that. I almost feel the maid pocketed it just to make our exit a pain in the butt.

This is my second time staying at this place. Feel like you come back home. I was welcomed by the front staff. They changed suitable room for me and my partner before I asked them to do that. Love the staff, from receptionists to tuktuk drivers, guards, room cleaners. When we ask for the taxis go to airport they are very helpful ( because we have many luggages with us). The place is convenient for travel around, near Phra Nam 9 MRT, as they provide free tuktuk from hotel to station every 15 minutes. And if you know the short cut way through Tesco Lotus, it is just a short walk from station back the hotel. All in all, this is a warm place to stay in Bangkok. I will recommend it to everyone!

Be VERY CAREFUL when you check in & check out at this hotel!! (Or, they will charge you for something that isn't your fault!) Indeed, I've stayed more than 30 different hotels in Bangkok area only, and this is probably the worst experience I've ever had. Indeed, if you are planning to stay at this hotel, you have to check all the amenities first to see that everything is in perfect condition. When I was checking out, the woman at the front desk said "You have to pay me 100 baht. You broke the ashtray in the room." and I said, "What? I stayed here 2 nights only, and I don't think I broke something. Please bring the ashtray to me." And she brought the ashtray. I've uploaded the photos of the ashtray here. You might think that this is a fine ashtray, (I couldn't find the problem at first either) but the woman pointed out a small pit(?) on the upper part of the ashtray. (If you see the ashtray closely, you can see a bit of pit on the right side of the ashtray) Okay, first, it's really difficult to find out the default of the ashtray. Secondly, if it's really broken, I didn't do it, because I didn't even move the ashtray while I was there. But the lady said, "we checked before." and I said, "Okay, I'll pay the 100 baht and I'll take this ashtray and take the photos and upload them on the internet" She was a bit frustrated, talked to the male staff, and the male staff said, "no problem." So, I am taking the photos and uploading it now. I've read some other reports on hotels.com, saying that some other customers had similar trouble at this hotel. (in his case, he had to pay 200 baht, because the hotel claimed that they cannot find a "hotel manual book" in his room.) I think I am NOT the only victim of this hotel, so be VERY CAREFUL when you check in and check out at this hotel, as they may charge you for something that isn't your fault!!