Sathu Hotel

We had booked a deluxe double room as a family. It smelled musty and moldy and was dirty. We asked for another room, but it was in the same condition. When we wanted to cancel the reservation, they offered us a room at another hotel around the corner. It was very dark and we did not feel comfortable. They then accepted the cancellation but withheld the deposit as Booking.com allegedly charged a processing fee. I wouldn't recommend the Deluxe Double Rooms to anyone. At this price you get much better hotels nearby.

The worst experience I had in Thailand during my whole trip. To start, when I first came to the hotel to ask for rooms, they told me that they only had the luxury room available for two nights and that the Superior room was unavailable. When I asked to see the room, the person at the counter said it wasn't ready yet. He asked for 2,500 baht for the room, and within 3 minutes of paying, he said the room was ready. When I asked how it was suddenly ready, he said it was "special for you." When I got into the room, I was shocked. The room was barely 10 square meters and looked terrible. It was so small that the sink was actually in the room, not in the shower room, which was made out of plastic walls. Unfortunately, I needed to extend my stay for another night because my flight was delayed, and I had no power to move elsewhere. FYI, for that price you would normally get a large room in a good hotel. The room was in such bad condition that you wouldn't want to stay there. Before I left, I asked him to order me a cab, and he said that because it was early morning, the charge would be 300 baht. This seemed fishy, so when I woke up, I checked the Grab app and saw options ranging from 80 to 160 baht, including regular taxis. When I asked him why he said it was 300 baht, he replied that he had ordered it, and avoided answering to the point. It became clear that he wanted to collect a cut from the cash he asked me to pay the taxi, something he double-checked I would do. I confronted him, asking why he falsely wanted to overcharged me. He repeated the same idiotic answer as when I first checked in and asked how the room was suddenly ready. Seeing my anger, he canceled the taxi. I ordered a Grab taxi for 160 baht (which would have been 85 baht during the day). Don't stay there !

We arrived after being evacuated from our original hotel due to flooding. The team at Sathu Hotel went out of their way to make our 5 night stay wonderful. The room, spotless. The bed, super comfortable. Amenities, great. Pool was small, but hey, I wasn’t there to do lap training. Breakfast is served on the upstairs terrace and is all cooked fresh to order. No buffet, but it was very filling and fresh. Yes it’s 3 star, but service and location give it 5 stars.