Hillry Residence

It is an isololated place, Condo apartment and NOT A HOTEL. The premise is shared by "bulk booking agencies like Hilary Residency and WB Residency". Complained written to Booking.com There are complaints: 1. Though you mentioned you do Price Match, same property is available at 50% rate at hotels.com with all the contents or features remaining same. Hope you will match the price and adjust the rate offered to us? Otherwise why should we really book through you. 2. This is not a Hotel. It is a Condo. Your star rating is misleading and it should not appear in your hotel search too. 3. There's is no Sign Board of WB Residency at the property. It took lots of effort to search the property. 4. None of the staff speak English. It made transaction difficult such as finding address, finding details, taking help. There are not many staff either. As I mentioned it is not a hotel. Felt cheated. 5. There's NO Wi-Fi. Reminded few times but of no avail. 6. Rooms are not cleaned. 7. Complementary water bottles are given only on first day. 8. Not much toiletries. 9. It doesn't feel secured here. The place is not enough lighted, Main door of the property is left open though there is a Secured Card system. There is no other latches or locks in the apartment besides just the door knob. Scary. 10. The breakfast is not buffet and limited options and quantity. 11. No complimentary Tea / Coffee and tea pot is also not cleaned. Had to ask for a tea cup. Honestly I am disappointed with such low infrastructure and services and such a high charges. Feel completely cheated and enormously disappointed by brand like you. There is IBIS, Novotel near by and found almost available on similar price if booked on the same no. of days in advance.

The unit where I stayed at the Hillry Residence was very comfortable. Although they have a kitchen area, there were no cooking facilities, near to Impact Convention Centre, taxi fare from the apartment to the convention hall in only about 50 to 51 baht.