Royal Crown Hotel and Palm Spa Resort

I'm currently staying here but it's not the best of places. The room itself is nice and large, there is a fridge which is useful. The bed needs a new mattress, it's seen better days and is rock hard. There is no kettle but some cups and saucers, no tea or coffee either. This part of the hotel is on a steep hill so unless you enjoy walking up and lots of steps to get to reception you should not book this. I'm sure it was once a nice place but the management seem to be neglecting it in favour of a newer part. Also there is no WiFi in the old part and the phone in my room doesn't work.

The scam involved the management and all the receptionists. We stayed at the royal crown hotel in patong beach. We rented a motorbike for 200 baht per day, they took the passport as a guarantee. On the last day of the rental I left the key in the bike at 9:49 pm and went quickly to the bathroom (diarrhea). I soon feel asleep not returning to the bike. The next day I check out and told the counter I forgot the key in the bike last night. They said the key is missing you must pay 3000 baht. They said a replacement key costs 3000 baht. I went to a local store where the replacement key was 500 baht. I went back to the hotel and asked to see the surveillance video. They would not let me see who took the key. I went to the police station. The police escorted me to the hotel. We watched the video of me arriving leaving the key, but they would not let me see after. I went back to the police station, the Captain of the police station Captain Charad did not want money, at first, but asked why I would not pay. I said because it's not right someone took a key and I have to pay 3000 when the key costs 500. The captain charad escorted me and my mother back to the hotel. We watched the entire video. You could clearly see a man with a brown shirt, same color as hotel employees go to the motorbike with a light phone flashlight and take the key. The captain said he could not see this, but it was clear as day. The recceptionist who was fighting with us all day finally felt ashamed. I told the captain I would only pay the key value of 500 since an employee of the hotel took the key. The captain Charad got angry and said I was lying to him that I should pay more. I said this is a scam, you and they are trying to scam me. Someone who worked for the hotel clearly took the key. The police and receptionist said some thing in thai, I got my passport back and paid nothing. We wasted at least there hours. I noticed at least once similar situation with a Russian couple at this hotel. We took a picture ofof me receiving my passport and I signed a document saying I wanted the video to show my embassy the scam. They would not let me have a video. The captain Charad would also not let me file a police report or get information regarding the hotel such as names of employees. Do not visit Royal Crown Hotel also know as 7 daysinn to Chinese and Russian customers. They are doing scams.

Stayed here in September 2018 and found the quality of service and accommodation to be excellent. From breakfast through to dinner here we were amazed at the pleasant and courteous manner in which we were treated. Looking forward to coming back soon.