The Kris Resort

The worst experience ever! The hotel was totaly empty, and I mean totaly, nonone on the reception, no staff. We were just able to get in to the building because someone was leaving the place.All amenities which were described on the website were closed. Dirty swimming pool. Room was still dirty after previous guest, we had a problem to contact management. And when we did we already waste an hour. And still we were informed that it is our fault because we didn't confirm the check in time while the room was paid already, and we filled in the form while booking. Please avoid! Sad to be here! Just waste of time, money

I really enjoyed our stay in one of the private condos. The chap that met us there was friendly and the price was good and fair for what we got. The place was tidy and clean, a little patchy with things like unmatched wallpaper and discoloured grouting but not anything that was going to worry me on a holiday with a mate. We used all the facilities at the main hotel including the rooftop pool everyday we were there and had a great time. The pool and surrounding areas were well maintained and kept clean. The staff were friendly and as helpful as they could be, more often than not they we leave us to ourselves, which was grand. I would stay again with friends but it's not the kind of place I would take my girlfriend to on a romantic get away. It's also a bit of a walk to get about, fine if you've got the time and energy but not for everyone. We found out way more walking around and talking to people than we did on any of the tours!

I did not have a good experience at The Kris Condotel. I never met Denis in person and don't know if he is aware of the dysfunction at the property. Cons: 1) I had to negotiate the deposit down to 10,000 baht from 15,000 baht. I've never paid a deposit in Thailand. My refund was about 6500 baht after being charged 3500 baht for water and electricity for one month! I was told the average was around 2000 baht to 2500 baht per month. 2) I was informed of the deposit AFTER I paid for through Airbnb. This is unacceptable. 3) Before making my reservation, I was told the Wi-Fi "should" work fine and if there was a problem I could talk to the manager about putting a router in the room. 4) I work using the internet. So, the Wi-Fi has to be efficient. If it is not, it will cost me time and money. The Wi-Fi was unacceptable. It continuously kept "knocking" me offline and when I did get reconnected it kept buffering for long periods of time. I've travelled through Thailand extensively and have never experienced it this poor. 5) I complained repeatedly to the front desk staff. They continued to make excuses and were absolutely complacent. I literally had to become uncomfortably demanding to get them to do anything. It's interesting how quickly the problems were "somewhat" resolved when they put forth a slight effort. 6) There was no hot water in the shower. Again, an experience I've never had in Thailand. 7) The bedding had an odor like body odor. Again, a unique experience. 8) I used the pool three times. On my third visit the water was green. That was my last. 9) The gym was a joke. About the size of a large closet. Unusable. 10) You can not walk to the beach unless you want it to take more than 30 minutes. I walk fast also! Pro's 1) I really do think Ms. Khun Keng, the manager, means well. It is apparent that there is something going on financially with the property and she has not been taught the management skills necessary for success. She did try to accommodate me with a refund through Airbnb but the process through this site and what was being lost in translation made it an infeasible option for me. It would be helpful if there was some decent visible contact information at the Airbnb website! I looked repeatedly! 2) The housekeeping staff was pleasant and cleaned the room on schedule. As far as the odor with the sheets, I can't blame them, I have to blame the management of the hotel. Most all my reviews have been perfect on this website. I'm not looking for perfection however, but I do expect hosts to be upfront about things and the staff to act like they care!