Utopia House Phangan

Very peaceful, time to relax, good breakfast, bed very comfortable and the view amazing!! At the reception, Dar helped us a lot with everything, she always had a solution for us, we are very thankful. Everything was amazing until the check out: the guy with glasses at the reception who is in the morning, was very rude for free.. he shouldn’t work with people. Be careful with him.

I stayed at this truly wonderful resort for a month and I hope to return. I learned of Utopia from a friend who has been visiting the magical island of Koh Phangan for 15 years. A seasoned traveler, my friend has lived in numerous places around the island and has settled on Utopia as being the best. I was grateful for her recommendation and was unsurprised to find myself in complete agreement. From even before I arrived I began to experience helpfulness and consideration of the owner and manager of this superb resort. She was genuinely accommodating as my plans to arrive went through a few changes. Because I was staying for such an extended period and was booking with very little notice, the owner worked out a plan for me to move three times during my stay. This enabled me to experience the different varieties of rooms available. I truly enjoyed my time in each of the rooms, but the sea view rooms are simply spectacular. The staff of this resort are superb, managing to blend professionalism, warmth, courtesy, and consideration in a seemingly effortless way. From the moment I arrived at the pier, where I was met by Raymond, I began to experience the helpful and friendly support of the resort’s superb staff. Phangan can present some challenges to the first time visitor. At every juncture Raymond & Dar, the two key staff members at reception, stepped in to help in help in the most thoughtful and natural fashion. Both Raymond & Dar were also great guides to the many beautiful features of the island. Truly all of staff at Utopia — the housekeepers, restaurant workers, and groundskeepers — are first rate and each does their part to make it the warm, welcoming, beautiful place that it is. I want to single out Raymond and Dar, though, for truly helping to make my stay at Utopia the joy that it was. I very much look forward to seeing them again when I have the good fortune to return.

There must have been a time when this resort was OUTSTANDING. On the very positive side: the view is breathtaking, simply SUPERB (from the hotel and also its adjacent restaurant on top of the hill, esp. for sunset). It is hard to get tired of such beauty! The path to the restaurant is steep and rough, but the "trek" to get there is worth it, stunning view and excellent food! The location is peaceful. The few staff members we met were very welcoming and friendly (we were actually a little bit surprised to see so few of them; only 3 during our 3-day stay). On these dimensions, it is still a 10/10. On the negative side : the property needs urgent maintenance / renovation. The pictures on the booking site were clearly over promising as far as the room we were given was concerned. Our superior room with sea view was worn-out (surfaces, table, door handles, curtains, wash basin felt very old, they were sometimes broken). The bathroom was not particularly inviting. We had a very bad smell coming from somewhere in the evening (a sewage issue?). The room was serviced everyday but soap and shampoo were not renewed, towels were not changed until we asked on our last day - this would not have been a problem if not for the heat, humidity and time spent at the swimming pool that made us use the shower at least twice a day. The soft and hard chairs at the swimming pool were "really tired"; no towels were provided. Breakfast was rather basic compared to other similarly priced hotels where we stayed on the island. All in all, we were disappointed; Phangan Utopia Resort was our third hotel on Koh Phangan during our long stay on the island; it did not compare well against the other 2 which claimed the same number of stars. This place could be an absolute gem, I truly hope it will be able to become one.