Hyatt Regency Trinidad

it was good. very confortable and clean. food was decent. hope to stay again habibihabibihabihabibihabibihabibihabibi

I have visited several Hyatt resorts around the world but my experience at the Hyatt Regency Trinidad was truly remarkable and extraordinary. Miss Christine from the restaurant went above and beyond in welcoming and serving my family and I. She provided excellent service which has encouraged us to visit the restaurant numerous times after our first experience a few years ago.

This is actually my 4th time stay at this Hyatt, which is typically my first choice when I visit Trinidad. The first 3-time visits were pretty good, but not this time. The first issue I encountered was with hotel security management. I arrived on the night of June 21, and my first night was uneventful with no issues. However, the second night, June 22, was a completely different experience. I was staying in Room 1505, and the occupants of the neighboring room, Room 1507, were hosting a loud party. Initially, I tried to be patient and understanding, but by midnight I had reached my limit. I called the front desk and asked them to address the noise issue. Security came up and cleared the room, but as soon as they left, the party resumed. I had to call again at approximately 3:00 a.m. and then again around 5:00 a.m. During the final security visit, I witnessed approximately seven teenagers in party attire being escorted out of the room, along with two additional individuals who left with them. As a result, I received virtually no sleep that night, despite having to get up for work at 6:00 a.m. I believe the hotel needs stronger security policies and enforcement procedures to prevent unauthorized overnight guests and to ensure that other guests are not disturbed. The following day, I returned to the hotel earlier than usual because I was exhausted from the lack of sleep. When I saw one of the same teenagers from the previous night's party still in the neighboring room, I immediately went downstairs and requested a room change. The front desk staff was very helpful and kindly accommodated my request. After moving rooms, the remainder of my stay was pleasant and trouble-free, and I was able to rest properly. I understand that the week coincided with local high school graduation celebrations. Given the likelihood of increased gatherings during such events, I hope the hotel can anticipate these situations and implement additional security measures to better protect guests' comfort and safety. The second issue involved billing. I checked out on the evening of July 1. While reviewing my bill, I noticed that most of my in-room dinner service charges had been incorrectly coded as breakfast expenses. Because I needed the charges to be categorized correctly for business expense reporting, I brought the issue to the attention of the front desk. I waited approximately 20 minutes, but the issue could not be resolved before I had to leave for the airport. To avoid missing my flight, I provided my email address and was told that a corrected bill would be sent to me. I subsequently received an updated folio on July 2 (Folio #1959859). Unfortunately, none of the corrections had been made. The charges were still incorrectly categorized as breakfast rather than dinner. I would appreciate having the billing records corrected and receiving an updated invoice that accurately reflects my room service charges.