The Royal Palm Suite

My sister, a friend, and I stayed here for two nights (January 16–18, 2026) to be closer to Port of Spain for Carnival, and overall, the experience was mixed. Pros: The customer service was definitely the highlight of our stay. Although check-in time was 2:00 p.m., they kindly allowed us to check in early at 11:30 a.m., which we really appreciated. Whenever we needed assistance, the staff were friendly, helpful, and professional. When we reported an issue, they responded promptly. The air conditioning worked very well, which was important given the heat. On our first day, there was a leak in the bathroom ceiling. A water bubble had formed under the paint. Since there were no working phones in the room (the push-button telephone did not function), we had to walk down to the front desk to report it. They promptly sent the handyman, who was apologetic and resolved the issue within about an hour. We appreciated how efficiently they handled the situation. Cons: The hotel itself is quite dated and not modern. The television was an older, bulky model with no remote and only one working channel, which was very disappointing. The bathroom shower head scattered water, making it difficult to enjoy a proper shower. The room was also a bit dusty, which triggered our sinuses. Another major concern was that the cleaning staff entered our room after we had instructed that we did not require housekeeping. Our valuables were left out in the open at the time, which was unsettling. Thankfully, nothing was taken, but this raised concerns about privacy and security. Additionally, the price was very high, likely due to the location near the Shops of Maraval and the Carnival season. However, the condition and amenities of the hotel did not justify the cost. It was simply not worth the price we paid. To be fair, this was one of the only places available at short notice for Carnival, so we were more or less forced to book it. That said, for the same price, we could likely have stayed at a more modern hotel had we planned and booked earlier. Lesson learned for next time. Overall: While the staff were accommodating and responsive, the outdated facilities, privacy concerns, and high price make this a difficult recommendation unless improvements are made.

Not What I Expected – Disappointed but Grateful for the People I stayed at Royal Palm Suite Hotel in Trinidad and was quite disappointed. The room didn’t include a refrigerator as advertised, the water pressure was very low, there was a phone in the room that doesn't work, and the towels and furniture were worn out. I even encountered cockroaches, which was unsettling. The property really needs an upgrade. That said, the staff were kind and helpful throughout my stay. My taxi driver, John, was professional and dependable. Mr. Brown even lent me his charger when I needed one, and several others—whose names I sadly don’t recall—showed genuine hospitality. While the facilities fell short, the people made a difference. I appreciate their warmth, but I hope the management addresses the property’s condition soon. I would not recommend this hotel. TERRIBLE!

Dear Royal Palm Suite Hotel Management Team, I am writing this review in response to the review done by Jay D and to your response to his same review. I concur with everything that was mentioned in the review done by Jay D. I am disappointed at your team's response; here are the several reasons why: Upon check-in, we were surprised and shocked at the standard of tidiness and cleanliness of the room. We decided not to bring this matter up, since we were too shocked and surprised, and therefore decided to accept that the management deems the room ready and good for check-in at this filthy and untidy condition. There was no point to get staff to clean the room all over again, since it was the evening and all the housekeeping staff were gone for the day. We also spoke to no one because there was no absolutely no point for this, considering how laughable the whole situation was. We had everything under control from our end; there was no need for any assistance. We did not make any complaints because the standards of cleanliness are just laughable and we accepted this ridiculousness. If for all of these examples – stains on the bedlinen and upholstery, rusty shower curtain rail, dust under the beds and all furniture, dust and dirt behind curtains on window sills, water stains on all crockery and utensils, limescale residue and stains in the kettle, broken ironing board, stained and dirty iron, stains on towels, curtains with missing hooks, etc – were present upon check-in and this was deemed ready for stay, surely arriving to all of this in the evening would make it futile for us to request for rectification. Of course the problem was the cost of the room! I mean really? Iron broken by another guest; so it's ok to give it to us to use? I mean really? Yes all pictures on the website were actual, but has anyone paid attention to come closer? I mean really? Would you be totally happy to stay in the room you let us check into? You let us check into a room that looked like that. I mean really? There will be no apology.