El Mouradi Djerba Menzel

Animators are great and smile guys. We enjoy at this trip in Djerba. Everything is great. Just rooms are old furniture,but clean.

Hotel with great potential BUT no organization nothing works.. avoid at all costs move along..

We had an extremely disappointing stay at the El Mouradi Menzel Djerba, and this from the moment we arrived. The first contact with the hotel was disastrous. The reception staff was particularly unpleasant, cold, and unprofessional. We felt like we were a bother as soon as we reported the problems encountered in our room. No real welcome, no listening, and above all no empathy regarding a situation that is nonetheless unacceptable for guests who have just spent several hours traveling. Upon our arrival, our room was flooded. And unfortunately, that was only the beginning: very dirty room, dirty entrance hall, closets without doors, yellowed towels and sometimes 1 towel per room for 4 people, shower in a revolting state of disrepair and filth, toilet flush that worked very poorly… As for the terrace, it was simply shameful: pigeon droppings everywhere, on the tables, the chairs, the balcony railings, the walls, and the floor. We are not talking here about a small maintenance defect, but a real lack of cleaning and follow-up, and the cleaning lady who tells me that there is no point in her cleaning because the next day it will be the same again LOL Perhaps the most shocking thing remains the attitude of some staff members at the front desk. When you arrive at a hotel with a flooded room and in such a state of filth, the least they could do is take the problem seriously, apologize, and look for a solution. Instead of that, we were confronted with an unpleasant reception and a particularly disappointing lack of consideration. A hotel can be aging, but dilapidation justifies neither the filth nor the lack of professionalism. Cleanliness and hospitality are the minimum one expects from a hotel establishment. We are leaving with a very bad experience and, above all, with the feeling of having been completely neglected as customers.