Caribbean World Thalasso Djerba - All Inclusive

We wanted to turn around as soon as we arrived. Sure, it's an old hotel in terms of infrastructure, but the service? They don't know it!! The food, always the same, cold and unappetizingly prepared. The glasses were greasy and covered in fingerprints (as if they hadn't been washed). At the pool, the cups are briefly rinsed with water and immediately refilled.. Hygiene?? After a thunderstorm, water was running out of some walls and ceilings. Safety?? The room was okay, except for the ants and cockroaches. The pool area was also okay; after the thunderstorm, 3/5 of the slides were no longer working. The beach was also okay; while "playing in the sand," we mostly just pushed cigarette butts back and forth.

Upon my arrival, the main light in my room did not work, nor did the toilet or the air conditioning (which did not work for the entire stay). The next day, the faucet broke, leaving me without water in the shower. All the toilets in the hotel are either clogged or do not close. The bars are dirty and the staff is unpleasant. Cockroaches are running everywhere, even in the restaurant. I was never able to drink my coffee from a cup (they cannot keep up with washing them); the same goes for the service. The food is cold and not very good. Sun loungers are broken or very dirty. Some people reserve them starting at 6 a.m. The pools are also dirty. The only positive point is the beach restaurant. Clean, the food is good, there is service (knives and forks), but you have to eat the same thing every day. To conclude, this is the worst hotel I have stayed at.

We had stayed with my wife and my daughter in this very old and disgusting hotel Presence of a cockroach in the hotel restrooms, in the hotel restaurant, and in our room The on-site staff is very unpleasant, staring at your wife insistently and mockingly when we complain about cockroaches around the buffet and in our room. The manager, Zohra, tried to shorten our stay, but Tui gave no sign of life. We left of our own free will and paid for our own plane tickets to return home; I could not leave my family in such insecurity. The pool is disgusting, the kitchen is dirty, nothing stands out. Avoid at all costs. A complaint has been filed with Tui for a possible refund.