Vincci Djerba Resort

Never again!!!! I will start with the only 3 positive points, however: the hotel structure is really not bad, the food is repetitive but good nonetheless, the rooms are spacious and fairly clean with housekeeping staff who are really nice and attentive, even though a hotel guest complained about bed bug bites all over their arm. Regarding the major negative points: the friendliness of the staff in general, with a lack of empathy, smiles, and politeness; it is incredible to not have a single hello in return, no smiles, except for the small terrace bar in the evening where the servers are great and really friendly. The entire management chain needs to be reviewed, it is not going well at all; the pool bar opens at 10:00 AM, the server arrives at 10:10 AM and starts setting up, so if you want a drink you have to wait until 10:30 AM, and when you go there around 10:15 AM he tells you that it opens at 10:30 AM—"a lie"—I point out to him that it is false and then he makes excuses to me, "I don't have ice, the drink machines are broken," etc... in short. At the restaurant you ask for a beer, "well, there isn't any left! You have to go get it yourself at the reception bar"—the response is absurd. At the pool bar the drinks are extremely hot, the glasses taste like dish soap (I saw with my own eyes how they clean the glasses, it's mind-boggling; everything is put into the sink already pre-filled with water, the server puts dish soap in the water and cleans the glasses with his fingers—"no sponge?… but why would I need one?"—and then he rinses them in the second basin of disgusting water for 1/2 a second; however, local vacationers are served in glass glasses and at their table, please, while you are waiting in line and they give you plastic cups. The condition of the pool is deplorable, the grout at the bottom is black, and the waterline is only half done (I saw the pool technician doing it with a sponge, but when the water polo goal is there, he goes over it instead of moving it, even though it isn't fixed 🫣); the condition of the terrace around the pool is no better, papers... cigarette butts... embedded grime, etc... At the restaurant you can enjoy a dessert with cockroaches 🪳 at no extra charge if you want 😂 it is truly unforgivable, the little girl in front of me screamed.... Now let's talk a little about energy; every day we suffered from untimely power outages, sometimes for 10 minutes, sometimes for 5 hours, during the entertainment, during lunch (no fries, no pasta, no pizza, no grilled meats and fish, etc...), during dinner, but the worst is when you don't have AC in the room from 10:30 PM to 5:00 AM when it was 113 degrees all day; then there are the water outages in the rooms, which are certainly linked to the power outages. There is also a significant lack of umbrellas around the pool; you have to get up before 6:30 AM if you want to get one, however, there are enough lounge chairs, but the temperatures are terrible and everyone is looking for shade. Be careful, families with daughters: the restaurant servers are constantly hitting on them, even minors; it is horrible. When I talk with the vacationers they are all of the same opinion as me, but when I see the positive reviews published... I suspect fraud... in short, I sincerely think that this hotel could be significantly better if there were real, good managers acting as conductors here and there to oversee all of this, because the staff is on their own... so they do the bare minimum at the expense of the clientele!!! PS: I rarely leave negative reviews, but this is just too much, and I am not doing this to get anything in return, but just so the hotel puts an action plan in place and future guests are informed of the reality.

frequent long-term power outages, no air conditioning, no light, showering in the dark, sometimes no water. entertainment program takes place loudly, but no power in the rooms, so that one cannot sleep in over 30 degrees and noise. Table linens are rarely replaced and also not cleared or reset. The friendliest staff can be found at the beach. Service at the main bar very friendly, at the others unfortunately not. Bathtub entry very high, toilet seat not attached. Complaints about power outages are declared as "normal".

I just got back, I stayed there for 13 days and quite frankly, for my part, I have stayed in hotels in Djerba before and honestly it was the worst: buffet always the same, no AC in the restaurant with 50 degrees outside, drinks at the pool bar always warm, almost no entertainment during the day and even less music, but in the evening no problem (borderline unable to sleep), AC cut off in the room at certain hours (supposedly to save money), no friendliness at the reception 😡😡, we called on the manager several times, also Tui, according to some regular guests, this would be the 1st year that it is totally mediocre. Never again, of course...