Riu Palace Oceana Hammamet

It seems like the hotel manager previously worked in the Tunisian administration. Stupid dress code in the evening imposed only on men to wear pants and be tight in this heat while women wear whatever they want, including miniskirts. No one is going to come in a swimsuit for dinner in the evening! Shorts should be allowed. Do not be rigid because you are going to lose and have already lost customers because of this rule and especially your lack of flexibility. 2/5 as a rating and I am being nice.

Here are the pros and cons of this so called 5 star hotel . Some staff pleasant and helpful . Gardens well kept Sadly these are the only pros . The cons are as follows . The hotel is run down rooms are tired and dated . Stained furniture . Damp patches throughout hotel Shower mouldy Carpets worn out . Very poor A/C throughout hotel Food of a cheap poor quality liver , kidney , tripe and sausage served several times per week . Cooking of the grill same tongs used for raw , meat and fish and cooked items . Raw meat tipped over cooked meat and fish . Under cooked chicken from grill . Eggs not fully cooked on grill . À la carte restaurant asked how you want steak cooked came out raw and still cold in centre . Limited supply of certain foods first come first served then no more . Local people use the hotel pool not hotel guests everyday from around 3.30pm Influx of local people at the weekend this hotel cannot cope not enough sun loungers Towels . The beach is an environmental disaster looks like it was once a dumping ground. All along the beach there is rubbish certainly not as described.It is a health hazard . This is not a 5 star hotel. Please be warned go elsewhere this is a waste of your money as we have learned to late .

This was our first trip to Tunisia. We spent a lot of time researching which hotel to choose and opted for this one due to the reviews and cost of holiday! We weren’t disappointed! The staff at this hotel really can’t do enough for you, even down to organising a doctor visit for our son who was taken ill with an eye infection. The pool bar staff are great they spend all their time catering to your needs during the endless hours sat around the pool. The restaurant staff are very attentive to your needs, after day 1 we had the same table for each meal laid out and ready for our meal which I think is above and beyond what we expected. The room was spacious and well laid with the biggest bed my wife and I have ever slept in(and comfy) and a more than adequate extra bed for our teenage son! Air conditioning was amazing and a welcome relief from the heat! Only down side with the room was, the bathroom could have been cleaned to a higher standard and more frequent, maybe I’m being a little picky? Also the mini bar didn’t get restocked on 1 day during the visit! The foyer and bar was spotless, spacious and cool, again the bar staff here were great! The hotel grounds were spotlessly clean. The only real negative about the hotel is all day Saturday and Sunday there are many more guests (adults and children) and the general atmosphere changes, busy and loud both at the pool and in the restaurant( maybe a game changer for some). All in all we really did enjoy our time here, we are looking at the possibility of returning again next year! Thankyou to ALL the staff at this hotel for your hard work and dedication!