Vincci Nozha Beach & Spa

I am writing this after spending a 2 week holiday at Nozha Beach with my 14 year old son and husband. Overall we had a lovely holiday, most staff are exceptionally lovely, friendly and welcoming, food is cooked fresh and we never had an issue eating - however it was a mixed experience and a definite lack of consistency over service and quality of guest treatment. Negatives: We had requested a low floor room due to joint issues - on arrival we were allocated a 2nd floor room. There was a patch of mould on the ceiling and around the air conditioning vent. There were only 2 chairs on the balcony despite 3 of us staying - this was rectified on request. The TV didn’t pick up signal - rectified on day 10 of our holiday despite reporting twice. Staff would sometimes take a drinks order and then forget to bring them to you. There is a distinct lack of spoons! You only get them at breakfast - then it’s small wooden ice cream tub style ones the rest of the time. The plastic cutlery outside is so fragile I ended up eating part of a fork prong with my waffle on one occasion! The beach bar staff are far from helpful, and really quite miserable. We got shouted at (literally!) for enjoying a drink on the edge of the pool - despite there being others clearly doing so with no action taken. We asked for a pharmacy, and were advised that in the morning they could call for one to attend the hotel. In the morning we did so and were told that this wasn’t a thing they offered, we even got smirked at for the suggestion, so we ended up having to spend 50 dinar on a taxi that should have cost 20 as no change given - beware! Then a friend we had made asked for a pharmacist a couple of days later - and they came to the hotel!!! Finally, On going for an early breakfast one day, someone had taken a huge loose bowel movement near the sun loungers, others had walked through it. It was utterly disgusting- on reporting to the duty manager, he laughed and advised it was from last night (like that mattered!) I even used Google translate to ensure he understood. When coming back the cleaning staff had been in and it was cleared thankfully! Positives: Lots of entertainment if you want it. Lots of lovely staff, Salma the pool lady is simply adorable and always smiling! 90% of the pool bar staff are superstars! Beach is fabulous, sandy beach, shallow clear waters and very safe. Pool is cleaned regularly and my son enjoyed the slides. Lifeguards are brilliant! Always on hand to help with parasols, finding sun loungers and keeping everyone safe. Donuts are to die for! Food is good for AI, lots freshly cooked. TUI night was great fun, though on our second week we noticed that lots of non-TUI guests had been given access too. The jasmine fragrance throughout the main building is gorgeous and very clean. Our waiter was superb! (Pic attached!) 10/10 🌟 ————————— Entertainment wise, we found on occasion it was a bit much. At one point a member was interrupting people’s evening meal to try and sell bingo tickets - unacceptable. It also wasn’t very clear what activities were on and whereabouts on site they would be held. We found that sometimes bar staff would come to your lounger and ask if you would like a drink, other times they just walked past you. I would suggest doing one or the other as the lack of clarity isn’t good customer service. So…. Would we go back - maybe if the price was right, but it wouldn’t be a first choice. A solid 3.5-4 out of 5 from me or 7/10 from our son.

Clean and well-maintained hotel: a special mention for Selma, who touched me a lot with her courage, her kindness, and her efficiency. She works tirelessly so that the pool area is constantly clean despite the lack of respect from some vacationers...

Nice hotel but rooms need renovation... Meals repeated in every way... It would be better to offer fewer choices with better quality. The entertainers are almost all friendly but they lack resources and accessories... impossible to get a volleyball after 5 PM.... we are told that we have to go buy one!!! I'm hallucinating.... Otherwise the beach is beautiful, the pools are beautiful and clean. There is a lack of entertainment after midnight... go to bed like little old people!! We can't even swim in the evening 😭 1 week is more than enough.... The servers and housekeepers are adorable....