El Mouradi Palace

⭐⭐⭐⭐⭐ We’ve had such a lovely stay and honestly can’t praise the staff enough. Everyone has been incredibly friendly, helpful and welcoming throughout our holiday. We stayed in one of the updated rooms and it was beautiful — spacious, comfortable and definitely felt like a 5-star room. There was a huge variety of food every day, and the staff were so accommodating. I’m gluten-free and they went out of their way to make sure I had plenty of options, even making me a special gluten-free dessert, which was such a thoughtful touch. The bar staff were brilliant too and quickly remembered our preferred drinks, which made the service feel really personal. The entertainment team were fantastic. They made such an effort to include everyone, always stopped to chat and genuinely seemed to care that guests were having a good time. A particular mention has to go to Zouhour, who really made our holiday. She went above and beyond for us, was always so friendly and welcoming and made us feel incredibly well looked after. It’s people like her who turn a good holiday into one you’ll genuinely remember. A huge thank you to the whole team for making our stay so special. ❤️

The staff are great, really helpful and friendly. The old rooms are very comfortable, clean, air conditioned and serviced regularly. The new rooms are superb, more modern, but equally as clean and comfortable. The food is exquisite. Lots of choice and the quality is excellent. The restaurant staff are lovely. Really friendly and very attentive. The entertainment team are great fun! Always plenty to do during the day including aqua aerobics, table tennis, six plus high quality tennis courts, archery, darts competitions, kids club, private beach with free sun loungers and loads of shade, beach side bar & restaurant, chargeable jet ski, paragliders, and other water sports. The pool is large and spacious, clean and loads of lifeguards. Sun loungers are high quality, made of wood, not plastic and loads are decent, thick foam filled covers for extra comfort, all included. Plus waiter service from loungers and again loads of shade available on every sun bed. This is probably one of the best hotels in the region.

Overcrowding, dirty room, dirty sheets, I ask for a change and after an hour and a half I ask again at the front desk... Cockroaches in the bathroom. The food runs out quickly, lines to get a little piece of pizza.