El Hana International

On the 10th floor of the El Hana hotel beautiful roof terrace where to have a drink and eat a bite, at reasonable prices and with panoramic views of Tunis. The setting is worth a visit, against a background of music, in a relaxed atmosphere. Only downside for those who do not share this passion: cigarettes are smoked, outdoors as well as indoors...

I strongly recommend this hotel. My experience was catastrophic from start to finish. Upon arrival, I was assigned a room without sheets, directly on the mattress. I asked to change: the new room was just as dirty, with sheets filled with hair and a cushion in a really disgusting condition. When I pointed out that it was not worthy of a hotel, I was simply brought a mattress with dirty sheets. Eventually I thought I was going to sleep on a towel... but the air conditioning didn’t work either. I had to call the front desk around 3am, and they just answered “okay we’re coming”, without ever solving the problem. The result: impossible to sleep, between the stifling heat, the unpleasant smell of the room and the general dirt. A stinking, unhealthy hotel with no Service. Honestly, it’s a shame to welcome guests in such conditions. I would definitely not recommend.

Bad service, despite the afternoon check-in the room had no towels, the bed sheets had not been changed. This is worse in my friends' rooms. Made known at the reception of the disruption, we were assured the restoration of the rooms. At 10 p.m. little had changed and the staff and manager did not respond to complaints. The comedy of the absurd. Like we're talking to ghosts. When asked to personally check that we customers were telling the truth, no one moved. Only after 11 pm we managed to get the missing linen and we personally made the bed to get out of the enpasse. Such a central hotel, however old-fashioned, should have excellent service, but it was bad and infuriating.