Our visit to this hotel was a deeply disappointing and hurtful experience.
Upon our arrival, security guards denied us access, claiming that one of our friends was not "respectful enough" in his attire. This justification seemed arbitrary, humiliating, and discriminatory to us. No clear explanation or specific policy was presented to us.
The way we were treated was disrespectful and deeply affected us psychologically. A hotel establishment of this category should train its staff, and in particular its security guards, in welcoming guests, respecting the dignity of individuals, communication, and the fundamental principles of non-discrimination.
We hope that management will take this situation seriously, conduct an internal investigation, and implement the necessary training so that no other guest has such an experience. Respect for guests and everyone's rights must be an absolute priority.
