Ikbal Thermal Hotel & Spa

We checked in on September 2nd. The pools are nice, but the rooms are falling apart; they're so old, the cupboard doors don't open. The food is mediocre; they only give you one drink with your meal, the second one is extra, tea and coffee are extra. The so-called kids' club is like a kindergarten or nursery; there are only two billiard tables, and you can't even get a turn. It's for 10-13 year old children, and the only activity is the pool. Would I come again? Never. The only positive thing is that the staff are friendly and helpful.

We have been coming regularly for 9 years, at least 7 or 8 times a year. This place feels like our second home; the staff are so attentive and friendly, and the same faces are always there – it's such a solid and beautiful structure that there's not much staff turnover, they're all long-serving employees. We are very happy here. Ms. Gülsüm is incredibly helpful and always greets us with a smile. In the Kids Club, our dear Fikriye has been with our children since they were babies; she knows and understands every child. Our daughters love her. How did you manage to hire such a sweet person for the children's section? We congratulate you! 👏🏻👏🏻👏🏻 It's our second home and we are very happy. 🙏🏻

The hotel is nice, like other hotels in the area, similar to 5-star hotels in those holiday resorts, but only in appearance. Inside, even water costs extra; the minibar costs extra. I didn't spend any money when I went in.