Atak Apart

It's a very nice hotel. I come here every year with my family; it's a fantastic place to stay in a central location.

Worst experience of my life. They had dirty and old bed linens upon arrival. Got bitten by bugs in the dirty bed linen. They refused to change, even after our travel agency spoke to them several times. They even yelled at us for contacting our travel agency.

Extremely rude and greedy owner (short older bald man with groggy voice). He should have ZERO interaction with guests. He will try to scam you when possible. Air condition costs around 40 euro/week and I didn't want it since Alanya was not that warm when I went. Hotel staff forgot to turn AC off after last guests left so it would turn on automatically when I put in the key and I hate no remote to turn it off since you had to pay for that. Room was freezing and very uncomfortable so I would sleep in backroom. One day owner yells and calls us over rudely and DEMANDS we pay for 1 week of air condition. After lots of arguing, yelling, turkish insults he finally very reluctantly accepts we only pay for the 2 days it was on even though that was THEIR mistake! So we were forced to pay for their mistake. Then owner LIES and says we have to return remote (we never received one). Says he will check security cameras to prove it (he never found anything). He never apologized for lying and being wrong. Another time room was dirty AFTER room service had been there. Owner was again very rude and woudn't acccept criticism. Be very careful of him/avoid him. He is a horrible person to be around. Rest of staff are okay. Location is good and close to central Alanya and bus 1 line. Rooms are very dirty. Floor is so dirty you walk around with sandals inside. Furniture is very old, dirty and many are broken/worn down. Greedy rude owner clearly won't buy anything new and wont hire more cleaners. Food/drink prices are also overpriced inside the hotel and owner will give you attitude if you buy from outside. Staff are playing loud music in the bar and some times lobby very late in evening or even at night. Makes it hard to sleep because of noise. Electricity and water cut off for many hours on multiple days. Some days we had to wake up and use the bathroom without a way of washing our hands. Imagine eating breakfast with the same unwashed hand you wiped with. We paid for 2 seperate apartments but only received 1 when we arrived. We had to talk to a manager and got lucky to get a second apartment the next day.