Elysee Garden Family Hotel

So we arrived no one could understand english! We booked two family rooms after about 15 minutes we got our rooms there was two single beds in one room with air con and then a pull out bed in the lounge which had no air con! So we had to push the singles together and share with our two kids, we didn’t get offered water or anything the lift was tiny could just fit the buggy in! The food was a disgrace! Literally nothing to eat! They even used dinner time foods for the following day which tasted gross! We had chips once while we was there for the whole time! Desserts well there was nothing for the kids not even ice cream! You had to pay for ice creams during the day! My kids literally lived on bread the whole time! When the cleaners cleaned the rooms they where good but the odd time we had to keep going to reception to ask for clean towels and more loo roll! WiFi well they might as well not even do WiFi! It never worked! The kids play area was unacceptable there was cat poo all in the sand so kids couldn’t even use the slide! The water slides turned off at 12 then came on again at 1.45 then turned off again at 4! There was aunts everywhere which isn’t nice if you want to lay on a sun lounger or put your drinks on the table as the aunts would be on you and your drinks! Drinks stopped at 11pm which is fine but when you order at 10.50 and they stop your order half way through and refuse to give you a sprite to 4 year old that’s not fair! All they kept saying was I can’t manager! So I spoke to the manager and he said no it’s gone 11 so I explained we was ordering our drinks before 11!! All I want is a sprite for my son and he said no unless you pay extra so I answer how does that work?! Your willing to give me a sprite for my son if I pay extra even though I have paid all inclusive?! And all he answered was speak to the reception in the morning! And walked off after I had lost it with him! Anyways he disappeared and a very nice bar staff gave me a sprite when the manager disappeared which then the manager came back and he got into trouble! Absolutely disgusting!! Overall the hotel wasn’t great! They need new managers!!!! But the staff where absolutely lovely!! If it wasn’t for the staff I don’t think we would of made it through the holiday! There was no entertainment at all!! And while your drinking in the evenings they would just turn all the lights off so you have to drink in the dark! We decided to take out drinks to the room so kids could sleep but then the reception stopped us and said no drinks aloud! STUPID! Overall hotel needs new mangerment! Thankyou so much to all the lovely friendly stafff!!

Im on holiday here just now. GREAT LOCATION, STAFF VERY FRIENDLY AND HELPFULL, Hotel is realky really Good and undeserving of some of the bad reviews. You are a 5 minutes from most of the great bars and restuarants.Theres a free bus to the beach a few times per day as well. The hotel itself is very clean, and the rooms are surprisingly very big! Dinners are fine, if your a fussy eater, you wont like a lot of the food. Only thing i would say is if they could do chips, pizza, chicken nuggets most nights, there would be more kids happy at dinner time. This hotels rated as a 2 star, its certainly a 3+ star. The grounds are massive, and this hotel, with night entertainment would be fantastic. Its got a large kids house with paints, drawing stuff and a tv, the house is in need of repair, but still useable. Theres a small swing set, see saw, and a large tarmac area to play on. The grounds are well maintained, and there a part of the hotel thst wasnt opebed. Had a large pizza oven, i was excited to see this, but it looks like its not in use. The pool has 2 water slides, is kept clean, very decent size, so cannot complain. All in all, a very pleasant place, i would certainly come back here again. Dont let 18 month bad reviews put you off, i was very sceptical booking this holiday, but, turned out great.Kids loving it, and couldnt be happier. I Still a few days to go as well!!! Bring on the beer!! :-)

Hotel in a very good location. It's much better to choose this one than the other hotels that are on the beach. The pool area is well isolated from the streets, unlike other hotels near the beach. The rooms and hotel are clean. Food good enough. Service very nice. The waiters made the time with evening music more attractive. The only drawback is the small shower cubicles, I think that they should be replaced as soon as possible. It was a very good holiday.